If your shipping address doesn't match the billing address on
file with your wireless service provider, AmazonWireless may ask
for confirmation of your upgrade or your request to add a line.
This extra measure helps us protect the security of your account.
If you're adding a line to your account, the primary account holder will receive a text message. For upgrades, the line being upgraded will receive the text message. You'll have two attempts to enter the verification code correctly before being locked out of the system for 30 minutes.
We also offer voice call verification. If you choose this option, you'll receive a call on your existing phone on the account and be asked to enter the verification code shown on your computer screen. You'll have one attempt to enter the code correctly before being locked out of the system for 30 minutes.
If you don't receive the verification code, verify that the information is being sent to the correct phone number. If you're adding a line, the account verification code must be sent to the primary account holder. If you are upgrading a line, make sure that you are using the line you intend to upgrade. Verify that the number can receive text messages. I you cannot receive text messages or would prefer a call, request the voice call verification by clicking "Call me now".If you still haven't received the code, wait at least 60 seconds after first clicking the button; then click "Send" again.
If you're still unable to receive the code, try clearing your cache and cookies and restarting your browser. If this doesn't work, you'll need to select the shipping address that matches the billing address of record on your account with the service provider.
If you've received the code but are receiving an error on the site, try submitting the code again. You have two attempts with text message verification and one attempt with voice call verification. To receive a new code, wait at least 60 seconds from when you first requested the text or call; then click "Send" or "Call me now".