If your order hasn't shipped yet, you may be able cancel your
If your order has shipped it cannot be modified. To return the unwanted items, contact customer service for a return mailing label.
To cancel an order:
After submitting the cancellation, you'll see an "Important Messages" screen confirming the cancellation. We'll also send a confirmation message to the e-mail address on your account.
You can also confirm the cancellation by visiting Your Account. Only open orders will appear. If you do not see the order, you'll know it was successfully canceled.
Most orders you place on AmazonWireless enter the shipping process very quickly so we can get your items to you as soon as possible. Orders already in the shipping process cannot be modified.
AmazonWireless cannot make changes to the type of device, color,
service plans, or add additional lines of service after an order
has been placed.
If you'd like to change any of these options, cancel your order
and wait 24 to 48 hours before placing a new order.
If you'd like to change the credit card number or shipping
address please contact customer service. Please note, for security
purposes, we cannot change shipping addresses for new individual
or family accounts.
You can review the status of any order you've placed via the Your Account page. For orders that have yet to ship, you'll be able to review the order total, shipping address, payment method, and item availability. For orders that have been shipped, you can confirm the date and method of shipment, an estimated date of arrival, and a tracking number, if applicable.