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Your Phone Number


Receiving a New Number

If you're opening a new individual or family account, the service provider you select will assign new phone number(s) based on the ZIP code of the billing address provided in the credit application.

When adding a line to an existing account, phone numbers are assigned by the service provider based on the area code of the primary account holder’s mobile phone number. They aren't necessarily based on your current billing ZIP code or where you currently reside.

Keeping Your Existing Number

Transferring Your Number from One Service Provider to Another (Line Porting)

In general, you can keep your current mobile phone number when switching from one wireless carrier to another within the same metropolitan area. In some cases, you can also transfer your current land line phone number to your new wireless phone. However, it isn't possible to keep the same phone number when moving to a new town or city.

Transferring Your Number With the Same Service Provider

While you are welcome to upgrade your phone and keep your existing phone number, AmazonWireless isn't able to transfer your number to a new account if an account already exists in your name. When you sign up for new service and we transmit the information to the wireless service provider, they verify whether an account already exists for the individual requesting the service. If an account exists and you've selected a new individual or new family account, your request for service will be denied.

If you'd like to use the same service provider and you aren't interested in adding a new line to your account, select one of the upgrade options when choosing your phone. Learn more about upgrading your phone.

How to Transfer Your Number

  1. Select your phone, plan, and additional service options.
  2. Sign in using your Amazon.com Account.
  3. Select "Yes, I want to transfer a number."
  4. Provide your current phone number and associated account information, including your account number and password.
When we process your number transfer request, your new wireless carrier will work with your current wireless carrier to close your existing account and transfer your phone number to your new phone.

Your carrier will begin the activation process while your phone is in shipment. The activation process should be complete when you receive your phone and complete the activation instructions (http://wireless.amazon.com/activate) .