Checkout Process
If your shipping address doesn't match the billing address on
file with your wireless service provider, AmazonWireless may ask
for confirmation of your upgrade or Add a line request to protect
the security of your account.
Browser Closes in Checkout
Some software plugins to your web browser may cause the browser to
close or have other failures when you attempt to proceed to
checkout. For example, customers who use Internet Explorer version 6
or 7 and have RealPlayer version 6.0.12.1040 installed on their
computer will experience this problem due to a security flaw in that
version of RealPlayer. To fix this problem, just update the
RealPlayer version installed on your computer (within the RealPlayer
application, go to Help--About RealPlayer and click the Check For
Update button).
Error Message on Payment Page
Make sure that you have selected the correct credit card type and
expiration date from the dropdown boxes. Verify that the credit card
number was entered correctly, without any spaces or dashes. If you
are using a new (or recently reissued) credit card, please be sure
that you have activated the new card before entering it into the
order form.
Reconfirm Payment Method
If you edit any information for your address or enter an address
you've never used before, we'll ask you to enter your credit card
information again. We'll also ask you to re-confirm credit card
details when you order a gift card and when you order a gift that's
being sent to a new address.
Zip Code and State Don't Match
This error message may be related to the way you entered the name of
the state. Try entering the full name of the state, or the
abbreviation without periods. For example, enter "California" or
"CA" instead of "Ca." or "Calif." Otherwise, make sure you have
entered the ZIP code without any spaces. To verify that the ZIP code
is correct, visit
http://www.usps.com/zip4/.
