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Problems Placing Your Order
Problems Placing Your Order
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Frequently Asked Questions
I tried to upgrade my device, but I got an error message saying I was locked out. Why?
If your account information is entered incorrectly 5 times, the account will be locked for a 24-hour period. You can try placing your order again after 24 hours. Learn more about upgrade eligibility.
I received an error message, how can I tell if my order went through?
Sometimes an order will be successfully submitted even if you get an error message on the last step. Please check the list of recent orders in Your Account before trying to place the order again.