Choosing the Right Service Type

Frequently Asked Questions

Can I upgrade my phone at AmazonWireless?

Yes. If you're eligible to extend your contract with your current carrier, AmazonWireless can help you upgrade your phone. Carriers generally approve upgrades for lines of service that are at least 22 months into a 24-month contract and are in good financial standing.

I need a new phone, but my line isn't eligible for an upgrade. Another line in my family account is eligible. Can I get a new phone for my line by using the upgrade of the other line in my family account?

While carriers may offer the option to swap upgrades between different lines on the same family account, this option isn't available through AmazonWireless. Phones purchased from AmazonWireless must be associated with the upgraded line for at least 181 days. If you move the device to an alternate line within the first 181 days, you'd be subject to additional charges by AmazonWireless of up to $400 per smart phone or tablet and $200 per other device, plus applicable taxes.

I have a corporate cell phone issued by my company. Can I upgrade it at AmazonWireless?

We're not able to upgrade company-issued cell phones.

If I receive a corporate employee discount with my cell phone contract, can I still upgrade my phone at AmazonWireless?

If you pay for the service you may upgrade with us. After a successful upgrade, we encourage you to check with your carrier to ensure the employee discount is still listed on the account.

Is a phone ordered without service an "unlocked" cell phone?

No. Phones without service are still locked to a specific service provider. AmazonWireless doesn't carry unlocked phones.