If it's been 30 days or less since your device shipped, contact
customer service team and request a return mailing label. To avoid
early termination fees you'll need to return the phone with your
service provider's grace period. Click here for more info.
If you've received a damaged or defective device, please give us a call and we'll walk you though any applicable troubleshooting steps. If a replacement is necessary, you'll have the option of returning the device and we'll send a replacement (next-day shipping) once we receive the device from your original order. Or, we can send an immediate replacement (next-day shipping), charged at the device's list price, and then issue a refund when we receive the return of the device from your original order.
AmazonWireless does not charge a restocking fee.
You can return items sold and fulfilled by AmazonWireless for a
full refund within 30 days from when your package shipped. This
refund is for the device only. An early termination fee (ETF) may
still be charged by your carrier unless you cancel service
according to the carrier's policy; 14 days from the date your
device is shipped for AT&T, Sprint, T-Mobile,
All phone parts and accessories must be in new condition and
returned in the original product packaging. We'll also pay for
return shipping on eligible returns authorized by AmazonWireless