Returns and Refunds

Frequently Asked Questions

How do I return my device?

If it's been 30 days or less since your device shipped, contact customer service team and request a return mailing label. To avoid early termination fees you'll need to return the phone with your service provider's grace period. Click here for more info.

I received a damaged / defective device, can I get a replacement?

If you've received a damaged or defective device, please give us a call and we'll walk you though any applicable troubleshooting steps. If a replacement is necessary, you'll have the option of returning the device and we'll send a replacement (next-day shipping) once we receive the device from your original order. Or, we can send an immediate replacement (next-day shipping), charged at the device's list price, and then issue a refund when we receive the return of the device from your original order.

Do you charge a restocking fee?

AmazonWireless does not charge a restocking fee.

What is your return policy?

You can return items sold and fulfilled by AmazonWireless for a full refund within 30 days from when your package shipped. This refund is for the device only. An early termination fee (ETF) may still be charged by your carrier unless you cancel service according to the carrier's policy; 14 days from the date your device is shipped for AT&T, Sprint, T-Mobile, and Verizon. All phone parts and accessories must be in new condition and returned in the original product packaging. We'll also pay for return shipping on eligible returns authorized by AmazonWireless Customer Service.

I received a SIM Card with my phone, do I need to return it?