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Security Deposits

When a Deposit is Required

Wireless service providers require deposits based on a variety of factors, such as your credit score and/or the number of lines of service active on your account. When you’re placing your order, AmazonWireless submits your application to the service provider.

AmazonWireless currently supports deposits for AT&T purchases. If a deposit is required for an AT&T device, AmazonWireless will accept the deposit on behalf of AT&T. If a deposit is required for a Sprint, Verizon, or T-Mobile, you will need to go directly to that service provider to place your order.

How a Deposit is Used

Your wireless service provider will hold your deposit to ensure that you keep your account current. If your account becomes delinquent your service provider will use your deposit to cover your obligations. After twelve months, if your account is in good standing, your deposit will be applied to your monthly bill or you can choose to have it refunded by your service provider.

Paying a Deposit

At the time you place your order, AmazonWireless will charge your payment method on behalf of AT&T for the amount of the deposit. This charge, on behalf of AT&T, will appear as a separate charge on your credit card. Once your package ships, we'll charge your payment method for the price of the device(s) and transfer your deposit to AT&T and they’ll hold and manage your deposit.

Receiving Your Refund

If you decide to cancel your order before your package ships, AmazonWireless will automatically refund your deposit.

If you return your order and cancel your service, your deposit will be refunded by AT&T after any obligations are paid.

Once your account has been kept in good standing for twelve months, AT&T will credit your account or you can request a refund for the amount of the deposit.