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Frequently Asked Questions

Do I have to be an Amazon.com customer to use AmazonWireless?

Yes. You must use your Amazon.com account to shop at AmazonWireless. If you need to create an Amazon.com account, please visit Amazon.com and look for the "New customer?" link at the top of the page.

Does my Amazon.com Prime membership work at AmazonWireless?

All AmazonWireless orders ship with FREE Two-Day Shipping (Note that the wireless carrier must approve your service application before we can ship your phone.)

If I currently receive a corporate employee discount with my cell phone contract, can I still upgrade it at AmazonWireless?

If you pay for the service, you may upgrade with us. After a successful upgrade we encourage you to check with your carrier to ensure the employee discount remains on the account.

Can I use my Amazon.com Gift Card on AmazonWireless?

Amazon.com Gift Cards may not be used on AmazonWireless at this time.

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