Ordering

Frequently Asked Questions

Why am I asked to choose another plan during the ordering process?

When you upgrade an individual line of service, you'll choose a new plan based on the carrier's current plan offerings. The new plan will replace your existing plan; any differences in the plan price will be reflected on your monthly bill from the carrier.

How long will it take to receive my account verification message?

The text message is generally received within a few seconds; however, it can take up to 10 minutes to receive the text.

Why do I have to receive an account verification text message code in order to upgrade my phone through AmazonWireless?

AmazonWireless works closely with your wireless carrier to protect your account from unauthorized use. If the shipping address you provide for an upgrade or add a line does not match the account address provided to us by your wireless carrier, we will send you a text message with a secret code you will use at our site to confirm that you are the owner of the account.

Are the phones sold on AmazonWireless in new condition?

Yes! All phones listed on AmazonWireless are new.

Is there a limit to the number of phones I can purchase on AmazonWireless?

We strive to provide customers with great prices, and sometimes that means we limit quantity to ensure that the majority of customers have an opportunity to order products that have very low prices or a limited supply.