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Activating Your Phone


New Verizon Wireless Customers


Service activation without transferring your existing number

  1. Before you begin, follow the instructions in the owner's manual to charge your phone's battery.
  2. Turn on your phone.
  3. Dial *228, press "Send," and then press "1" when prompted. You will be notified via the voice prompt when it has been successfully activated.
  4. Return to the Your Account section and view your order to retrieve your new phone number.

Service activation with transfer of your existing number

  1. Before you begin, follow the instructions in the owner's manual to charge your phone's battery.
  2. Return to the Your Account section to view your order details. Once you've signed in, follow the instructions at the top of your order details to activate your phone.
  3. Turn on your phone. Verizon Wireless will e-mail you when your phone is ready for use (1-5 business days after you submit your request from Your Account in step 2 above).  Upon receipt of the email, dial *228 from your new phone to complete the activation. Upon completion of the number transfer, your service with your previous provider will automatically be canceled.

Existing Verizon Wireless Customers


Activating your newly upgraded phone

  1. Before you begin, follow the instructions in the owner's manual to charge your phone's battery.
  2. In order to ensure your phone, plan, and service options are activated correctly, you must call Verizon Wireless from another phone at 1-866-338-7390, where the customer service representative will guide you through the activation process.
  3. Turn on your new phone.
  4. Dial *228, press "Send," and then press "1" when prompted. You will be notified via the voice prompt when it has been successfully activated. Your existing service will be canceled automatically once your new service is activated.

Troubleshooting

If your phone is damaged, won't charge, or cannot make calls, please visit the AmazonWireless Help pages.

If you need help adding features to your phone plan or have difficulty using data connection or other features, please call Verizon Wireless customer service at 1-800-922-0204.