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AmazonWireless Help > Product and Service Details > Sprint: How to Activate your Phone

Activating Your Sprint Device

New Customers

New Phone Numbers

  1. Before you begin, follow the instructions in the owner's manual to charge your phone's battery.
  2. Turn on your new phone. Your phone will be activated automatically. Please refer to the e-mail from AmazonWireless Customer Service to obtain your new phone number.

Line Porting

  1. Before you begin, follow the instructions in the owner's manual to charge your phone's battery.
  2. Turn on your phone.
  3. Call Sprint customer service at 1-888-211-4727 to complete your phone number transfer. You may be asked to supply personal information such as your billing address, account number, PIN, and/or Social Security Number.
  4. While successful activation should occur immediately, your phone number transfer may take some time. It can take up to 24 hours for wireless transfers and 5–7 days for land line transfers.

If you aren't able to activate your service right away, AmazonWireless will automatically port your number 14 days from the shipment date. Your shipment date can be found in Your Account.

Existing Customers

Upgrades

  1. Before you begin, follow the instructions in the owner's manual to charge your phone's battery.
  2. Turn on your new phone. Your phone will be activated automatically.

Phone Only – No Contract Extension

  1. Follow the instructions in the owner's manual to charge your new phone's battery.
  2. Please call Sprint customer service at 1-888-211-4727 to complete the activation process.

Troubleshooting

If your phone is damaged, the battery won't charge, or you cannot make calls, visit the AmazonWireless Help Pages.

If you need help adding features to your phone plan, or you're having difficulty using the data connection or other features, please contact AmazonWireless Customer Service.