Return Guidelines

You can return items sold and fulfilled by AmazonWireless for a full refund within 30 days from the shipping date. This refund is for the device only. An early termination fee (ETF) may still be charged by your carrier unless you cancel service according to their respective policy: 14 days from the date your device is shipped for AT&T, Sprint, T-Mobile, and Verizon. Your cellular carrier may still charge you a prorated fee for the time you had the phone and service, including any additional roaming or long-distance fees and any extra minutes you used. In addition, your carrier may impose fees based on the early termination of your service contract, and activation fees are generally nonrefundable.

If you'd like to keep your cell phone service after returning your phone and reinstate your old service plan and options (for customers that upgraded existing lines of service), please contact the carrier directly to make this service change. Your cellular carrier may still charge you a prorated fee for the time you had the new service plan and service options.

For specific answers regarding service-plan cancellations, please contact your carrier directly.

Note: should you cancel your service with the carrier within 181 days, you may also be subject to an additional fee per the AmazonWireless Instant Discount Terms and Conditions.

All phone parts and accessories must be in new condition and returned in the original product packaging. We'll pay for return shipping on eligible returns authorized by AmazonWireless Customer Service.

You should expect to receive your refund within four weeks of giving your package to the return shipper. However, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

We'll notify you via e-mail of your refund once we've received and processed the returned item. To the extent possible, your refund will be provided using the same payment method that you used for your purchase.