AmazonWireless is Amazon.com's new cell phone store. We know that choosing a cell phone and service plan can be confusing, so we've worked hard to design a cell phone store that's easy to use. You use your Amazon.com account when shopping on AmazonWireless, and we back all AmazonWireless purchases with Amazon.com's world-class customer service.
During this Beta phase, we'll be testing different features and gathering input from customers to ensure AmazonWireless provides the best-possible shopping experience. When our customers tell us the shopping experience meets the bar they've come to expect from Amazon.com, we'll officially launch the store. We welcome your feedback; please send your comments and suggestions to feedback@amazonwireless.com.
During this beta period, AmazonWireless will offer a variety of transaction types from AT&T, T-Mobile, and Verizon Wireless. We can help you set up a new individual plan (with the option of transferring your current phone number to your new phone) or upgrade to a new phone for your current individual or family plan.
We'll soon add support for a number of additional features, like new family plans, additional lines for existing family plans, and the purchase of phones without any plan at all. Please check back soon if one of these upcoming features meets your needs.
You can also shop our huge selection of wireless accessories at Amazon.com.
AmazonWireless ships to all U.S. domestic locations with free two-day shipping. Alaska and Hawaii also qualify for free two-day shipping though in some cases orders may take an additional 1-3 days for arrival. Please review your order confirmation email which will state if you are in an area which requires additional transit time. Please also note that orders shipped to P.O. boxes or APO/FPO addresses can only be sent via Standard Shipping and will arrive three to five business days from the ship date.
Yes. If you're eligible to extend your contract with your current carrier, AmazonWireless can help you upgrade your phone. Carriers generally approve upgrades for lines of service that are at least 22 months into a 24-month contract and in good financial standing.
When you're ready to upgrade, find the phone you're interested in, click through to the product information page for that phone, and select one of the options under "Upgrade phone and renew contract." We'll collect the information required to extend your wireless contract during the checkout process.
To ensure uninterrupted service on your current phone, we will not initiate the upgrade request automatically. When you receive your phone, follow the instructions in the box or review our Activation Guide to complete the service-activation process.
In general, you can keep your current mobile phone number when switching from one wireless carrier to another within the same metropolitan area. In some cases, you can also transfer your current land-line phone number to your new wireless phone. It is not possible to keep the same phone number when moving to a new town or city, however.
When we process your number-porting request, your new wireless carrier will work with your current wireless carrier to close your existing account and transfer your phone number to your new phone. To ensure uninterrupted service with your current wireless provider, we will not initiate the transfer request automatically. When you receive your phone, you will initiate your number transfer and service activation request based on instructions included with your shipment (or by visiting Your Account at AmazonWireless).
Not yet, but we'll soon add the ability for you to purchase a phone without a plan at AmazonWireless. So if you've lost or damaged your current phone, please check back shortly for this option (or visit our current cell phone store at Amazon.com to buy a phone without service today).
Not yet, but we'll soon add the ability for you to add an additional line to an existing plan. Please check back shortly if that feature meets your needs.
When you complete your AmazonWireless purchase, we'll ship your phone(s) to you and work with the carrier to establish your wireless service (i.e., create an account with the service plan and service options you requested). When you receive your phone, you'll complete the service-activation process by following our instructions in the box or reviewing our Activation Guide.
When you are establishing new cell phone service with a carrier, the carrier will evaluate your credit as part of the service application process. While AmazonWireless collects the information necessary for the carrier to run this credit check, we do not have access to your credit information. We protect all data required for the credit evaluation with Amazon.com's world-class security systems and procedures. See our Privacy Notice for more information.
Yes. Currently, all phones on AmazonWireless are tied to a two-year contract with a wireless carrier, but we'll soon add the ability for you to purchase a phone without a plan. So if you've lost or damaged your current phone, please check back shortly for this option (or visit our current cell phone store at Amazon.com to buy a phone without service today).
When we create your account with the wireless carrier, we are entering you into a legally binding contract with that carrier. While you may, therefore, purchase a phone with service and give that phone to somebody as a gift, the carrier contract will remain in your name for its duration, and you will remain liable for the monthly service charges, regardless of the individual using the phone.
At this time, we are not able to upgrade company-issued cell phones.
At this time, we are not able to process cell phone upgrade requests with employee discounts.
Amazon.com Gift Cards may not be used on AmazonWireless at this time. However, we are constantly looking at ways to improve our service, and perhaps this will be an option in the future.
All AmazonWireless orders ship with FREE Two-Day Shipping (keep in mind that the wireless carrier must approve your service application before we can ship your phone). AmazonWireless does not currently provide additional benefits to Amazon.com Prime members.
Yes. During our Beta period, you must use your Amazon.com account to shop at AmazonWireless. If you need to create an Amazon.com account, please visit Amazon.com and look for the "New customer?" link at the top of the page.
If a price changes on an item you have already purchased, we are not able to refund the difference. We do, however, consistently work to maintaining competitive prices on everything we carry.
You may return items in new condition sold and fulfilled by AmazonWireless within 30 days of delivery for a full refund. Items should be returned in their original product packaging and must be unopened or in new condition. AmazonWireless will pay for the return shipping.
To initiate a return, please contact customer service. You can also review our full returns policy online
After you return your phone(s) to AmazonWireless, you will need to contact your wireless carrier independently to cancel your cell phone service (we aren't able to cancel service on your behalf). Please read the terms and conditions of the carrier contract carefully to ensure you cancel your service before incurring any sort of early termination fee (each carrier provides a short grace period within which there is no fee).
You can view your order history and track the status of your order in Your Account at AmazonWireless.
All AmazonWireless orders ship with FREE Two-Day Shipping.* We use either ground or air shipping services as necessary to meet the estimated delivery date. These options do not correspond directly to any carrier-branded 1- or 2-day shipping services. Note that the wireless carrier must approve your service application before we can ship your phone. This process may take more than 24 hours and can delay the shipment of your order. Our estimated delivery date also accounts for your product's inventory status and the time required to package and ship your order. Keep in mind that items ordered on a Friday, Saturday, or Sunday may not ship out until the following Monday.
* Alaska and Hawaii also qualify for free two-day shipping though in some cases orders may take an additional 1-3 days for arrival. Please review your order confirmation email which will state if you are in an area which requires additional transit time. Please also note that orders shipped to P.O. boxes or APO/FPO addresses can only be sent via Standard Shipping and will arrive three to five business days from the ship date.
When you receive your phone, please follow the instructions in the box to complete the service activation process. You can also find this information online in our Activation Guide.
You'll find more information about AmazonWireless in our help pages. If you don't find the answer to your question there, please contact customer service. We'll be happy to answer any additional questions you have.
We are working hard to enhance the website, and we appreciate your input on the features and product selection that are important to you. We review each suggestion carefully in an attempt to serve our customers better.
Please send your comments and suggestions to feedback@amazonwireless.com.
If you are interested in advertising AmazonWireless products on your website, please send an e-mail to feedback@amazonwireless.com.
