Perfect smaller phone November 24, 2012
This phone just rocks. Outstanding performance, great screen, lightweight, and Jelly Bean. If you're like me and prefer a pocket sized phone you can easily use with one hand, there is no better choice in android-land than this. Coming from HTC, I'm in love with my phone again. Also appreciate the easy access to settings by swiping left.
Exceeds Expectations - Responsive and Reliable November 19, 2012
Kudos to Motorola. Delighted tech user for the last 45 days. By far one of the best smartphones I've owned. Call quality, responsiveness, battery life, stability, and ease-of-use are excellent. I appreciate the "Smart Actions" customization tools and most importantly - It just works. It never freezes, lags, or needs a reboot. I consistently get two days of light to moderate mixed-use on one charge.
The display and graphics are absolutely capable of impressing all but the most discriminating of users. The cameras are decent for the lens size(s) - significantly improved from what most devices had just a year ago. Bloatware is about average. Update 4.1 was pushed to my phone earlier in the week. Seamless update, new features, still a great solid phone. Would not hesitate to recommend.
Flawless October 27, 2012
Reviewer: Jan (Brookings, OR USA) -
Coming from another Smartphone that was very buggy, I just wanted a solid performer. Something reliable that works. I've had the RAZR M for a little over a month now and couldn't be more pleased. All the major functions work without a hitch, the phone stays on (yeah, well, the old one didn't), the telephony seems to be great, and the service through Verizon is much better than what I had with ATT.
GPS locks very quickly, even indoors.
Snappy processor... without drama (no overheating, shutdowns, etc)
Very good battery life... go about two days with bluetooth, wifi and GPS on and about 2 hours air time
Apps run smoothly
Voice quality very good with handheld or speaker phone and folk on the other end like it too
Reception/coverage area very good
Android 4.0 implementation is excellent
Build/feel/hardware is great (solid, smooth and minimal but not too slick, great size
Screen is great
4G is lightning fast (equivalent to cable modem at home), and 3G is pretty good too.
If there are any areas that this phone is not as good as it's predecessor that would be in the camera and the voice recognition. Both of these functions work, and I would not call them flawed, but they are the two areas where I don't see marked improvement over my 2 year old now retired dinosaur.
The camera seems to lack an anti-shake feature, and produces images that are noticeably inferior to my other phone. On the other hand, I am a photo guy, and it is likely that for most folk the differences are immaterial. It does have the dual camera feature, though I haven't tried it yet myself, and video is reasonable for a phone. The camera software is much improved and very intuitive. I have read that you can buy a camera app that improves the performance and may look into that.
The voice recognition works, but for some reason I seem to have speak louder than my normal speaking voice. I don't think this is hardware, because for phone calls on speaker phone people hear me fine. Probably something in the Android version/implementation.
All in all, I would have to say the RAZR M fires on all cylinders right out of the box, and is a joy to own. Very impressed with it.
"The" I-phone Alternative October 11, 2012
I have had this phone for about a month and i must say this is the best choice I could have made for a smartphone!!! The Razr M has the perfect size to fit in your hand and pocket (not a large bulky frame to take up space) The 4.3" display hits the sweet spot for form and function. The battery lasts a ridiculously long amount of time as compared to other smart phones. On the Verizon Network you can talk and surf the web simultaneously, something you can't do with the Iphone on Verizon or Sprint. Best of all you have a microSD slot to expand memory on the phone. I purchased a 64GB MicroSDXC SanDisk (category 10)memory card on Amazon, formatted it on my phone, and it works like a charm!! That's more memory than is available for the Iphone. There are so many features available on this phone that just are not on the Iphone ie., NFC for mobile payments, expandable memory, water-resistant coating, and a larger screen with the same size frame.
Get this phone. You won't be disappointed!!!
An underdog but a clear winner October 10, 2012
Reviewer: Dev2r "Tech Dabbler" (Jersey City, NJ) -
I upgraded from a Samsung Captivate (Galaxy S) to the Droid Razr M after looking at all possible carriers options in the market.
The reasons I chose Verizon over AT&T (my previous carrier)
* Better signal coverage in my area
* New 4G LTE Verizon phones are Global, meaning they can be unlocked and used in other countries using a SIM card.
The reasons I chose the Droid Razr M over other phones:
* 1.5 GHz Dual processor: Not many phones in the sub-4.5-inch class have a fast or dual processor
* 4.3" screen size: To be fair, I got this phone hoping to push it to my wife once the 4.7" inch Droid RAZR HD comes along. After having used this phone with a Commuter Ottercase, I feel that a 4.7-incher may be too bulky and hard to use with one hand. I may be keeping this one, missus!
* Android ICS - Not tied to iTunes or an Apple ecosystem. Much prefer Google's tie-in services since I've been drinking the Google kool-aid for a while.
Now, the thing that has impressed me the most despite my initial reservations - the battery. I was concerned about the non-removable battery since I had to do several battery pulls on my old Samsung when the software stalled. So far (2 weeks), my Android ICS experience has been error-free. The battery life has been AMAZING. I have full 4G data on and Wi-fi enabled for home in the evening, and I'm only at 70% by 10pm! On my old Samsung, I would be at 25%.
Other pluses: A decent camera (coming from a DSLR user), Smart actions, Bubble Widget.
* Astounding Battery life
* Fast and smooth interface - but a bit confusing, coming from Froyo. More on that below. I personally like that ICS is more consistent when it comes to user-experience between mail and other apps
* Mail Notification LED - I love this feature, being a past blackberry user
* Great GPS, WiFi and voice call quality
* Heat - When I had GPS, 4G and charging all together, the phone got toasty
* Vibrate and Ringtones - Even though the Razr M has some futuristic ringtones, it does not have some standard ones that can be used. Vibrate action seems to be less vibratey
* Interface - The ICS interface is radically different from Froyo. My wife had difficulty navigating the new Google Maps whereas she was fairly comfortable with the previous version on Froyo. This is not a phone for total smartphone novices.
This phone could be a good-guy doppelganger for the iPhone 5 - similar dimensions, but start using it and you're bound to notice its droidy cyborg vibe. Overall, I'm very pleased with this phone and would recommend it to anyone looking for a great deal ($50 with a new contract).
Good phone, some quirks January 31, 2013
Reviewer: Shauna James "Cullen" (Memphis, TN) -
It's easy to get bogged down in the critical, so let me start off by saying that this is, overall, a wonderful phone.
Jelly Bean is a wonderful OS. The fact that Moto doesn't add much to it is a testament to Google's influence. And that is a good thing, in my book.
The major plusses - call quality, talk and data signal strength, the speed with which you can move through screens and apps - it really is a good device.
I am coming to this device from an HTC Thunderbolt and a Razr Maxx HD (that fell victim to a horrible accident). When they say that this phone is the most compact Android device with a 4.3-inch screen, that's not just PR hype. This is a very thin, light (though well-constructed), phone. Coming from the above devices, I found myself thinking the phone was TOO thin and TOO light. I have big hands and I kept feeling like the phone was going to shoot out of my hands, but after putting a case on it, I no longer have any problems.
I only have three negatives (other than the above about the size and heft of the device - and I think that's personal preference). The first is the LED. I am used to it glowing when it's plugged in, and according to the manual, it's supposed to do so. Mine doesn't. In fact, the only time the LED flashes is when I get a text or email, and it wasn't even doing that at first. Aftermarket LED apps didn't do any good, either. I assume it's just my device being wonky, but I have read where others have had different issues.
Second, and I think is an issue across the board with Jelly Bean, is the difficulty in making an MP3 your ringtone or notification sound. Used to be able to do this simply through your default media player. Now you have to download an app to make this happen (and there are apps that make this a very simple process). It just shouldn't be that hard. I think this should be a built-in function.
Last - I'm having a hell of a time keeping the phone connected to my computer when I attempt to transfer media to the phone. Whenever I drag and drop files over, it's hit or miss as to whether they'll actually copy. Often I get an error saying something along the lines of "the device has stopped working." This happens whether or not I'm attempting to transfer to the SD card or internal memory, whether or not I'm connected as an Media Device or "camera," regarless of what iteration of USB port I'm connected to (1.0, 2.0 or 3.0), and on various versions of Windown (Vista, 7 and 8). I'm sure there's a simple something I'm not doing or some bug that needs to be found. I just haven't yet found it.
Overall, though, this is a great phone, and the fact that I was able to get it for a penny on contract was too good a deal to pass up.
Great phone, even for power user January 7, 2013
Reviewer: Columbus Family Man "Lee" (Columbus, OH United States) -
I have worked in the cell phone industry for 10+ years and am always switching out phones. I've liked the iPhone, blackberry and other Android powered devices as they each had something great about them. But this phone by far is my favorite.
The 4.1Jelly Bean operating system is smooth and much more feature packed than any phone I've ever owned. The best two features are the battery and screen design. I make 20-25 calls a day and about 3000 text messages a month, on top of countless emails and I get through an entire day without charging again. This is absolutely amazing for me as I never have to worry about my phone dying around 5PM like I did with other phones.
The screen is sharp and big enough for whatever you need on a phone. The edge to edge design makes the overall size of the phone feel smaller and lightweight and fits great in my hand, even though the screen is large.
And although I do not use it much, for what its worth, being able to talk and surf web, etc at the same time is amazing. Just removes one little thing that always kind of annoyed myself and other Verizon Wireless customers I've talked to.
If you are looking to upgrade to an Android device or switch to one, there are more expensive phones that have slightly larger and better technical numbers but in my experience do not actually do more for you. The cost and performance you get from the Motorola Razr M 4G makes this a top recommendation for me
Very impressive, if a little restrictive December 12, 2012
Reviewer: Tiny Carl
This phone is fast and responsive, and I think the screen implementation is perfect. I don't want a big unwieldy cell phone like the Galaxy S III or Droid DNA, so having a screen this size in a phone that still comfortably fits my hand is wonderful.
I recommend the phone to almost anyone, but it is important to know something going in. This phone completely lacks the ability to move applications from internal storage to the SD card. Even third-party applications such as App2SD cannot do so, as they only streamline the native process. That being said, the phone has ample internal memory, roughly 4.6GB, which is far more than I need for my applications at this time, and I imagine a long time to come. It is absolutely worth investing in an additional SD card, though, for storing music and video files. The SD card slot is very easily-accessed on the side of the phone, as well, so that's a plus.
The only people I imagine would find substantial disappointments with this phone are serious tinkerers, and even then only a few of them. It is a strong handset with a great set of features, and I can't recommend it highly enough.
Motorola Droid RAZR M December 12, 2012
Reviewer: Lynn Dalton "zarguy" (Cedar City, Utah) -
I've had this phone for about 2 weeks & like it so far. I'm coming from a Samsung Galaxy S that was running Froyo. That phone came with an earlier version of Android but I rooted it to get the later version & get rid of Verizon bloatware including Bing as the default search engine.
There are so many cool things to like about this phone & Android 4.1 (Jelly Bean). It has a higher resolution screen than my old phone - 540x960 vs 480x800. Even with the higher res, the phone is smaller, about 1/8" in each dimension. The thickness is the same, but tapers to a bit thinner than the Samsung. The RAZR M has the same resolution & screen size as some other current Moto phones, but with less bezel. I like having a smaller phone. I liked the RAZR MAXX for its battery life & 540x960 res, but it was just too big. The ratio of thickness to height & width made it seem too thin like I'd probably break the screen at a huge expense to replace. Insurance costs upfront or monthly typically has a $100 deductible. Both the RAZR M & MAXX were the same price ($0), so that wasn't a consideration.
The weak point of this phone is the camera. The Samsung was 5 megapixels & this one is 8, but the image is not as good as what I was used to. Shadow ares show lots of noise. It has problems doing macro shots where the Samsung focused closely.
I considered the Samsung Galaxy S III, but like the RAZR MAXX, the size turned me off.
There are some great features of Jelly Bean that really make using the phone better than Froyo. There's a recent apps button that brings up all of your recently opened apps. Chrome also has something similar to tabs on a desktop browser that lets you keep many web pages open & switch among them.
The phone came with Ice Cream Sandwich & was updated to Jelly Bean a few days later. This update removed the ability to hook the phone up to a PC via USB (UMS) to add & remove files from the phone's memory. That was a stupid move on the part of Google. Furthermore Motorola tech support didn't even have that issue in their knowledge base & I wasted over 2 hours on the phone & resetting it to factory specs. I've found AirDroid to connect via Wifi & access the files on the phone, but it's not as seamless or fast as just using a USB cable. Shame on you Google.
They also removed Speed Dialing. It was halfway there in Ice Cream Sandwich - you could set up speed dials, but they didn't work. So they removed the halfway implemented feature from Jelly Bean. Some Moto (Google now) rep online said they found that speed dials weren't used very much. We've has speed dials since cordless phones with touch tone buttons. There's a workaround widget called Direct Dial, but it's not as elegant.
I recommend getting this phone.
Best phone I've ever owned. December 12, 2012
I've owned a lot of phones over the last 15 years. So far this is my favorite.
The latest skin by Motorola is quick, smooth, and substantially less intrusive than previous Motoblur skins. I love the quick access settings menu, and that I can create unlimited application screens.
Battery life is great! Individual results will vary, but so long as you don't have a million services running in the background, you should go a full day on a charge. Some friends of mine aren't so lucky with older RAZR models. They had to buy extended batteries, or keep a charger with them.
Having mentioned batteries; you can't open this model. That is, the battery is sealed inside the phone. You do have easy access to the SIM and MicroSD card slots.
The best feature in my opinion is the Motorola Smart Actions application (included on the phone). It's like a slimmed down version of the "Tasker" app. Smart Actions allow monitoring of simple conditions to manage battery life, messages, profiles, or locations. For example, IF I'm at home, and its after 10pm, and the phone hasn't been picked up in 10 minutes, THEN turn off the ringer, disable WiFi and Mobile Data, and auto reply to incoming text messages. It's really handy.
The screen is AMOLED and quite beautiful. Since each pixel generates light individually, black is OFF and thus truly black. There is no back light.
I've been using the phone for about four months and I've had no problems. The local Verizon 4G LTE network gives me a blazing 21 Mbps download (faster than my home internet!), and gets great signal.
The only downside is the camera. It takes O.K. photos. The photos seem a little fuzzy (like someone painted them) under high zoom. The HDR mode does take nice photos in low light, and the macro capabilities are decent. The new panoramic feature in Android 4.1+ is less than great. Very rarely do the photos stitch together well, and usually the blurriness is horrible.
Data access priority is a bit of a pet peeve. If WiFi and Mobile Data are both turned on, the phone will prioritize access via the WiFi. If you enter a building or area with free WiFi access, the phone will connect automatically. The issue I find annoying is often these free access networks require you to accept terms of service (TOS) via a redirected web page before the network grants you access to the internet. So you ARE connected to the WiFi hotspot, but not the internet. If for example you quickly try and comparison shop a product on Amazon, you get a network error (this happens a lot when you aren't aware there's free WiFi). You either have to load the browser and accept the WiFi hotspot TOS, or shut off WiFi. Kind of annoying- especially since most free hotspots don't remember you when you return a few days later and you need to repeat the process. Not really a problem with the phone specifically. In my opinion if the phone doesn't detect internet access on the WiFi connection, it should automatically switch to the Mobile Data connection. I shouldn't have to force it to switch. It's an unnecessary step. In fairness, this may be by design to assist users using too much data on their data plans.
Also, if you're thinking of a case, I find this one to work well. It doesn't bulk out the phone, and includes a secure belt clip:
[[ASIN:B009RQ1M5K Verizon OEM Shell Belt Clip Holster Combo Case and Kick Stand for VZW Motorola Droid Razr M XT907 RAZRM XT 907 by Verizon]]
And if you're looking for a ridiculously overbuilt, industrial car window mount, try this:
[[ASIN:B0066BWMNU RAM Mount Universal X-Grip Holder Twist Lock Suction Cup Mount]]
In all I am very happy with this phone. I've had several other Android phones, this is by far the best performer. I would recommend this phone to friends and family.
Great mid-range phone December 11, 2012
Reviewer: Tushar Shah (CA, USA) -
I upgraded from Motorola Droid so it is a big leap for me. I like this phone for many different reasons but mainly for size and unadulterated Android experience. Phone is easy to handle considering it has 4.3" screen; feels light in shirt pocket. I upgraded to Jelly Bean and Motorola has not messed around with core Android too much. Compared to Samsung Galaxy 3, you would notice how beautiful the fonts, color schemes, menu layout and transitions look. Difference to a keen eye is huge. For example, the settings menu is easier to access than on S3 even though they both have Jelly Bean. Another plus is how few default apps have been thrown in by Verizon compared to TMobile. In fact, Motorola's Smart Actions saves you time and embarrassment. You can configure it to go silent at work, turn on GPS automatically when driving and have it announce caller's name when at home! Also, did you know that this phone has same processor as S3?!!
All the apps start quickly, page movements are fluid and videos play loud and clear.
Phone looks sexy from all angles. Call quality is acceptable, nothing wrong with it. Battery life is acceptable as well, I am a fairly heavy user of data services through the day and it lasts till night on single charge. Photo quality is 7 out of 10, I felt S3 reproduced slightly more accurate colors. Transferring content to other phones using NFC was a thrill.
Overall the phone is pleasure to use, Jelly Bean is what makes the whole experience fun. You can't go wrong for the price.
EXCHANGE MY IPHONE 5 FOR AWESOMENESS December 10, 2012
Reviewer: Paul A. Phan
I sold my iPhone 5 to purchase this and then some..I must say this is fantastic phone. Upgraded to Jelly Bean and the OS is smooth on this phone. Its just as long as the iPhone 5, but much more exciting than the iPhone because of the Droid signature sounds when turn on. It is a must buy!
best budget smartphone! November 22, 2012
best smartphone i have ever had, small size but large screen is a plus and the thinness makes it look sleek and rugged with the high grade materials. battery life is not as expected but gets through the day with about 50% at 9:00. my huawei had 70% at the end of the day and a better camera but with all the new updates you have more editing to do with pictures and effects which is much better than any iphone can offer, overall this phone is slim, lightning fast and a must have for anybody wanting the newest software and still able to throw around your phone without it getting destroyed
Droid Razr M review after 3 weeks of use October 23, 2012
I was going to get an I phone 5, then figured I'd do some research first. What I easily discovered was: The Samsumg Galaxy S3 is the most feature rich phone made. The I phone 5 is seriously overrated. The top 2 for me were 2 Motorola models: M and Maxx.
I chose the Motorola Droid Razr M over all other phones for the following attributes:
- Best antenna and thus reception of any phone mfg.
- I can stream Pandora and surf the internet with no interuptions in what is known as a bad cell reception area.
- Best battery life of any mfg. of phones (second best in Motorola's lineup)
- Great processor speed and Dual core (second to the GS3)
- Fast while surfing.
- Swype and adaptive voice to text/email are the best with Motorola's android system and not available w/ I phone.
- Very sharp graphics.
- Really like the interface and find the phone very easy to use (plus Jelly Bean will be upgraded to it later this year).
- I keep it in my front pocket and its small enough (yet a big screen) and light.
This phone has been nothing but AWESOME the first 3 weeks I've owned it. All of the reasons that I bought it for, above, are right on and real. Love this phone.
Other things I like: very good speaker performance and like the power button on the side versus on the top like my other phone because I don't accidentally hit the power button any more.
Good phone...not a great phone...but a good phone October 3, 2012
Reviewer: A. O'Dea
What I like:
- ICS (Android 4.0.4) much more intuitive than GB (2.3.4)
- Build quality is outstanding
- speed of software is FAST!
- Notification LED (so many other newer phones no longer have this)
- ability to disable most of the bloatware
- battery life is very good
What I DON'T like:
- 4G connectivity (or lack thereof), bar for bar, is less than some other 4G's
- power button too close to the volume rocker
All things considered, I still think it's the phone I'll be keeping (for 2 years) until the next upgrade. Coming from a Moto DX, this is a HUGE improvement.
UPDATE-1: 1 H-U-G-E problem SOLVED: "- power button too close to the volume rocker"
I purchased the High Gloss Silicone Cover from Verizon Wireless [...]...more on that later...the BEST part is that there's recess for the power button and raised area for the volume rocker, which virtually eliminates the inadvertent (and annoying) power off and/or screen blanks I was experiencing.
FYI, the cover is definitely HIGH GLOSS, fits very well, and feels just like a TPU case rather than silicone. As I constantly slide my phone in and out of my front pocket, I need something that slides easy and doesn't collect lint. As case selections are pretty limited now, this is the best option I've found. The case comes in 4 colors, and, if you log in with your VZW ID, you may find a $5.00 discount on this (like I did).
I'm changing my rating from 3 to 4 stars just because of this. Once the 3G/4G switching issue is resolved, I'll add the 5th star.
Best phone I've owned. May 29, 2013
Reviewer: J. Hensel
I've had the phone for 8 months now and it is fantastic. I can go 2 days without charging if I'm being conservative with it. It's fast enough to play all the games I'd like. Adding a 16gig card keeps it running smooth. Don't worry about the non-removable battery, you'll never need to. It seems to be the perfect size, as well. Very thin, very tough with a great sized screen. I don't use any protecters on it, and it doesn't have a scratch. For $50 I thought it was a bargain, but now it's available for free with a 2 year contract. Order this phone.
Awesome!!! May 16, 2013
Reviewer: Denise (Il) -
Husband has a Razr M with an otter-box cover, GREAT Product, he dropped in the lake- went about a foot under, grabbed out let dry. Was acting a bit funny, the display jumping... put in bag rice for 2 days, Been Working Great for 10 days now! No issues. How many Products could do that?
Great phone...if you can ignore app storage space issue March 26, 2013
Reviewer: D. Melendez (Rancho Cucamonga, CA) -
Bought this phone for my wife this weekend. Our first smart phone and overall we love it.
-Good battery life (especially compared to the Samsung feature phone she had the past 1+yr)
-Running Android 4.1
-Speedy at doing everything (apps open up faster than on my nexus 7 tablet)
-Great screen = dims enough to use at night and not annoy anyone and very bright during sunny day
-Only 4+GB of available internal storage space
-no micro HDMI port
-Can't move apps off internal storage to micro SD card!!
Some people have complained about the battery life, and yes the battery life sucks if you are a heavy smart phone user... but I have yet to hear from my heavy phone users that their smart phone last more than 24+ hrs after heavy use. We have only had the phone 5 days and have charged it twice. The first charge came after a day and a half because I was installing all my apps and updating others that came pre installed on the phone. I just charged it last night after almost 3 days. Again not amazing battery life but I have yet to hear of any smart phone that last longer than 24 hrs from heavy use.
Motorola made some changes to Jelly Bean and that is where my biggest CON for this phone comes from. Motorola, in its infinite wisdom, to prevent rooters from rooting the Razr M, eliminated the option to move apps to micro SD card. 4 gigs is not enough space for apps if you like a tons of apps and you like trying new ones without having to worry about deleting others to make room.
Basically, you HAVE to buy a micro SD card for this phone. Period. I have a 32GB card in the phone and I should be able to get my photos, music, and videos on the card and use the internal space solely for apps. I stream most of my big files from 3 cloud services but I like the convenience of having my files on my devices if possible.
If I had paid $100 for this phone, instead of $0, I would be even more annoyed by the storage issues. That being said, this phone is a great budget smart phone.
ONE GREAT PHONE! BEATS THE iPHONE BY A MILE! March 9, 2013
Reviewer: the LavA Lover!
I love my Moto Droid Razer M, I searched for months for a phone that could not only give me a good fit, but have full features of an Apple iPhone 5 & bee the same size for less $$$ out of my pocket! Well the Moto Droid Razer M accomplished that & more! I like that it has Gorilla Glass which protects the screen from spills & drops. I like the large 4.3" screen for it's glossy fit & finish is perfect for a quick glance to see where your going, next I like that it fits in my hand just like the iPhone 4 & 5, one handed & voice texting is easy since I can't use both hands due to not being able to move my left hand. the size of the 4" to 5" phones were out of the running within the first few minutes of my search. Lastly, This phone has the quality that only Motorola can have claimed way back when I got my first cell phone 22 Yrs. ago! Finally, Just go for it with Verizion & the Moto Razer M you can't go wrong!
Just a few warnings about this phone February 26, 2013
Reviewer: Duane Baltimore
I purchased this product from Best Buy,and it's my first smartphone, so I love, because I have nada to compare it to. I just wanted to give everyone a heads up concerning two issues with this phone.
1- When I'm on a call via blue tooth, and another call comes in, when I ignore the call my current call goes silent, and i have to push speaker phone, then blue tooth to be able to hear the person I'm talking to again. The phone also gets a little glitchy when you answer an incoming call and try to switch back.
2- One morning after an incoming call my phone went blank, the dreaded black unresponsive screen,right before I'm leaving town, and I NEEDED the GPS and other features on my phone. Long story short, I took it to Verizon, and it turns out this is a common problem with this phone, and all you have to do is reboot it. So to save you a trip to the Verizon store- to reboot, hold down the volume down button and the power button for 10 seconds and you should be good to go. The Verizon tech said they are working on a fix for this issue, but I was back up and running like it never happened.