Very Buggy January 7, 2013
Reviewer: J. Murray
I'm on my 3rd one right now. The 1st lasted a week before the battery started shorting out and it would die even while charging while getting dangerously hot. After about 2 months with my 2nd it started acting up. When I would play music over any headphones, the tracks would randomly skip and the phone would start to call people in my call history. I had to reset my phone and it was good for a few days and started to happen again. Onto lucky number 3... After about 2-3 months the screen doesn't always turn on when I wake the phone up. The back lights go on the screen does nothing. I have to keep hitting the button and around 20-60 seconds later it might work, other times I have to pull the battery. It happens more and more now and a reset did nothing.
Other then the technical problems it is a decent phone. The software seems laggy and kind of slow. Beats audio is alright, but nothing special. Otherwise it has a lot of awesome features. Thankfully I'm getting a galaxy nexus in a few days to finish out my contract with, I can't stand the Rezound anymore.
Best phone I've owned so far September 22, 2012
Reviewer: The Gun "raygunjsr" (Columbus, OH USA) -
I've had several smartphones over the years including iPhone, Samsung Androids, and even the Palm Pre (ooops!). The HTC Rezound is a powerful phone with a great, smooth user experience I've owned. You can read the specs on Amazon, but rest assured, it's got plenty of muscle, plus this phone has 32GB of storage, which will cost you nearly $300 out of the box for any other smartphone. Now that Android 4.0 is on it, it's even better. The ability to customize your phone is definitely where Android has an advantage over Apple's phone. The display is beautiful and camera takes good pictures. There's not much to not like. One warning: the screen is prone to scratching. I HIGHLY recommend a screen protector on this phone.
Better than iphoneIOS July 2, 2012
Amazing display compared to of coarse the iPhone. With a 4.3 inch display and 330 something pixel LCD screen, it beats the iPhone's 320 something retina display. Battery life on the rezound may not be the best but what do you expect from a phone with an amazing screen, 1.5 GH, and the 4g network on Verizon you cant expect much out of it. I personally use the extended battery so i get great battery life. Not to mention the beats audio integration and included beats headphones it blows away the iPhone and the ten dollar headphones it comes with.
Speed Round:just to name a few.
4.3 inch LCD screen
android 2.3.4 HTC sense 3.5
android 4.0 ready
great multimedia phone
music player rivals itunes
love HTC, wont go back to MOTO June 6, 2012
Reviewer: JBSisson (Las Vegas) -
ok i love this phone!! its awesome the headphones are great too!!! the only reason i gave this phone 4 stars was because if you have too many apps on your phone and you use one for a long time once you hit the home button it resets to the HTC screen, which is weird cause my wife has a bagillion games on the thunderbolt and its flawless.... cant wait for android 4.0 though!! i love HTC UI over MOTO's blur ... much better!!! and its better and faster than my cousins iphone, i will never buy another apple product after what happened to my itouch...
finally a phone i truly love March 22, 2012
This is the best smartphone I've ever owned. I've had every Motorola Droid phone except the Razr and was a die hard Droid fan until I got the HTC rezound. This is the first HTC device I've ever wanted and I love this thing. It blew my Droid bionic away on every speed test I did between them even when I started the bionic first the rezound still beat it every time. I bought 2 1800mah batteries w/separate charger for extra battery so I've always got a fresh battery. The 1280X720p 4.3 inch true HD display also beat the bionic on video too. I honestly cant say anything negative abt the HTC rezound. I recommend this high end 4G device to everyone . Even people with the galaxy nexus have said the colors watching movies were better on my rezound n not washed out. I thought It would be the other way around but was surprised when the rezound was better when watching videos. It also does screen capture right of the box plus u can do voice n data even on 3G which not even the Verizon iphonie can do. So take that apple. so If yer looking for a high end 4G Verizon smartphone that's blazing fast and great for watching video look no further. HTC REZOUND IS THA SHIZNIZZLE ... PEACE MY NINJAS
Rezound? January 10, 2012
I bought this phone after reading all the positive and negative reviews and agreed with many users about its hardware and software features, limitations and end-user experience. I'm giving this 3 out 5 stars because after 2 & 1/2 weeks, I can no longer make or receive calls without the phone either forcing a hard reboot by pulling out battery (pulling the battery out is a pain when you have a case) or have to wait 5 minutes for the device to restart. On rare occasions, it doesn't do any of the described problems.
The first 2 & 1/2 weeks was a monumental time. Blazing 4G LTE speeds, GPS, Internet, Apps, good battery life (i could get a whole days worth of use without recharging) and so much more! One day, the phone functionality stops working. I haven't abused this device yet to cause any significant problems. I haven't used this for bad websites, downloaded apps from an unknown source, dropped the device or anything. I figure, maybe it just needs a factory reset? I proceed to do this and the problem continues. Eventhough, I couldn't make calls, apps still worked, email, internet, messenging/sms/mms, and everything else.
My brother has an HTC Evo, and has had no problems with it and I did do all my homework. I researched for the best smartphone for a month before buying. I have a replacement coming and hope that this problem will be resolved.
-1.5ghz dual core
-1 gig of ram
-Not alot, except when it stops working properly!!!!
Can't be Beat December 14, 2011
Reviewer: Greg P
HA! Pun intended. Okay, a little background for perspective, I'm upgrading from a Blackberry that is supported by corporate. I gave up on waiting for the iPhone 5 (speedy 4G plz), so when I saw Amazon's black friday promotion, I jumped.
Jumped to the future that is! I looked at the displays on some of the top models and the Rezound delivers (note: stock charts are my test). Clear sharp display of candle stick charts and indicators was clearly rendered on the sites and apps I use. Well, it's just a beautiful display, more dpi than the iphone.
Speedy! Wow, moving up from 3G to Verizon's 4G a joy! Fast downloads, this phone is quick and responsive. Hotspot is sweet!
Pictures. Nice 8mb pics, great for capturing photos of life on the go. Haven't tried the video yet.
Voice quality, no complaints from the folks on the other end, but I didn't buy the phone to make calls. *giggle*
Beats Audio: Well, I'm hearing my music with new ears. I was skeptical at first, but it sure is a good sound for a phone, I hear more detail and I'm not going to try to compare it with my cans at home. I agree with a previous reviewer: "Beats earbuds are a little boomy, with not enough extension in the first octave. They are detailed, but midrange is a little muddy. I like the Beats software boost. Too bad it doesn't work with streaming from my Amazon cloud, only works with the earbuds and phone app.
Battery life, well, this is the one issue that is not so great. Hey, 4G, super screen, dual processor, I think a bigger battery would have been better. Still, I get a good 6 to 10 hours if I work on energy management. I suggest a spare battery and I might look into some of the battery upgrades after a few folks go first.
Overall, a sweet phone I want it for stocks so I am not a gamer or video user, so your mileage may vary YMMV. I can't believe I got this phone for a penny. Whee!
Great phone hampered by weak battery December 9, 2011
Reviewer: D. Politis (Dearborn, MI USA) -
First, I must start off by saying this phone is great except for the battery. I bought this phone when Amazon had their 1 cent sale. It was a great deal.
I really thought the size of the phone was going to be an issue, but it wasn't. My previous phone was an HTC Nexus One which had a 3.7" screen and is thinner than the Rezound. Despite being larger, the Rezound felt good in the hand. The back felt real good too and seems to be slip resistant.
*** Display ***
The 4.3" display is beautiful. The 720p HD screen really is sharp. Colors are bright, but not as bring as AMOLED or Super AMOLED devices.
*** Sound ***
The Beats audio isn't necessarily all it is cracked up to be. While using the HTC Music app, you can use Beat Audio. Otherwise, you can't use it. It is not compatible with Google Music or Amazaon Cloud Player. This required me to download my music to the SD Card. When the Beats Audio is active (when the Beats headphone are plugged in), the music sounds louder and has more bass.I am not sure why HTC couldn't do this for all audio application or through the phones speakers. The included headphone were very comfortable. I am not one for sticking earphone in my ears, but these were very nice.
*** LTE ***
Verizon's 4G is king. I came from T-Mobile which has fast service in my are. However, Verizon's service is faster. The speed does come with a premium price.
*** HTC Sense ***
I actually had the original Android HTC Sense device, the Sprint Hero. I really liked Sense on that device. I was really looking forward to it, but I was disappointed. I have been using stock Android for quite awhile and found Sense isn't really needed anymore. The Sense keyboard is not as good as the stock Android keyboard. When selecting suggested words, Sense does not put a space after the word like the stock Android keyboard does. I found it annoying. The widgets I loved were all there, but over the years I had found replacements - so they didn't seem as great as they did on the Hero.
*** Battery ***
I would have given this device 5 stars if it weren't for the battery. I had charged my phone while I was at work. After leaving at around 7PM, I only made one short phone call and didn't really do much else after it was charged. The next day, my phone was dead before noon. The phone didn't even make 15 hours with minimal use. I noticed that the battery on the Rezound is smaller than either the Galaxy Nexus or the Droid Razr which I would consider comparable phones. This device is so great. If HTC had only used a larger battery, I would have kept this device.
*** Amazon Wireless ***
They are just wonderful. I had an issue when I tried activating the phone. The problem turned out to be an issue with Verizon trying to port my number. Amazon gave me a $15 credit on their site for my inconvenience. Also, I really like Amazon's return policy. Unlike Verizon, Amazon did not charge me a restocking fee. Also, the Amazon rep on the phone said that he was returning the phone to HTC as defective. He said that if enough phones came back to them because of this, they would put larger batteries in their future phones.
Great Beats sound and beautiful screen; GPS Nav a real battery drain January 3, 2012
Reviewer: J.M. (San Diego, CA United States) -
After having an HTC Incredible for almost 2 years, I had to get the latest HTC phone. While Beats is just awesome, everything else was just a slight upgrade improvement over the old Incredible 3G phone. Feels too much like a bigger Incredible but much, much worse battery life. I guess 4G is really taxing, phone gets really hot during normal use, and battery drain really accelerates when using Google Navigator. A 20-30 minutes drive with Navigator and it will drain to shutdown level after having a full charge. With an attached power cable, the Navigator will drain the battery slower, but also dies eventually because the normal charger current can't sustain the nominal current required for Nav. One other bad feature is where the phone can be set up to go to 3G mode for power economy automatically, but it does not automatically go back to 4G once fully charged; I spent over a week wondering why 4G doesn't work anymore. Lastly, the screen though bigger, it's not big enough to make text anymore readable than the Incredible, I think.
I'm thinking of returning this phone since the Nav is my most used app and I can't stand just being able to use it only once a day. May be ICS will change this, but I doubt it. Despite what they promised, HTC took almost a year and a half to update the Incredible to Gingerbread so I doubt if they ever get ICS within a few months.
Cool phone, but too many bugs and hardware problems February 14, 2012
I'm now on my third HTC Rezound in just over 1 month, plus have wasted at least 15 hours in VZW stores or on the phone with Vzw or HTC troubleshooting. My new phone lasted about 21 days (just beyond the return window at Vzw) before the SD card went awry. New SD card didn't fix it, nor did a factory re-set of the phone. Finally sent me a replacement (refurbished) phone, which worked for 21 hours before the SD card had a different problem. Now awaiting yet another replacement phone and SD card in the mail, but they sent the 2nd replacement to the wrong address! Now will have to wait another few days to get another replacement ordered and shipped.
Total time sink to have to troubleshoot, re-setup and troubleshoot again with each new or re-set phone. Even when the SD card was working properly I had problems with the phone not being able to connect to certain wifi connections, having buggy basic apps (gmail, calendar widget), not consistently making notification sounds, not syncing in a timely fashion, and more.
If you get this phone, beware - you may lose a LOT of time troubleshooting various errors, glitches and malfunctions.
How to get 17 hours of Battery Life December 7, 2011
Okay, So i've seen a lot of concerns and comments where people were talking about battery life. So I am copying and pasting my review for the OEM Extended Battery here. I hope this helps gives some insight in the phones Original and Extended Battery.
"I've upgraded to the HTC Rezound after owning a Droid 2. The battery life for that phone wasn't good either so I installed an App called Juice Defender Ultimate which helped extended the battery life of my phone for the regular battery. In addition to the extra hours of use the APP would give me, It would also tell me how much charge time I had left in order to be at 100% charged when the phone is plugged in. When the phone is not plugged in, it would tell me how much battery life I had left until the battery ran out. The APP has been pretty accurate so far. The regular battery for the HTC Rezound would last for around 9 to 11 hours at the most on average with Juice Defender Ultimate installed (that's with Wifi, GPS, and Gmail sync turned off to conserve power). I bought the extended battery in order to see just how many more hours of use I could get out of the phone from a single charge. When fully charged with the extended battery, Juice Defender Ultimate says that I had 17 hours and 50 Mins of use on my phone, so to me it was well worth the cost and the sacrifice in size and weight. So with that being said, The trade off with the addition of an extended battery is that it will make your phone thicker than it already is. To me, its not such a big deal but for some people it might be. Its all about individual taste I guess. The Phone with the Extended Battery and Extended Battery case (which are both OEM) that it comes with will fit in the OEM Desktop Dock with out issue if anyone was wondering. I know a lot of sites and people have commented that it doesn't, but it does fit. One comment on a site even said that you had to take the Extended Battery cover off while leaving only the extended battery in the phone in order to charge it on the dock, that is simply not true. The OEM Desktop Dock has a grove built into the dock in order to accommodate the additional size of the OEM Extended Case. I am unsure if that is true for the OEM Windshield Mount for your car as I do not own one.
6 to 7 hours of additional battery life with help from an APP.
The additional bulk in size it adds to the phone."
Survived Fall at 65 MPH! September 23, 2012
Reviewer: T. Meyer "Mr. Meyer" (US) -
Yesterday my family and I headed into town to do some shopping. While putting our young son in his car seat, my wife set her phone (HTC Rezound with [[ASIN:B006NA2AS6 Seidio CSK3HTRZD-GR ACTIVE Case for HTC Rezound - 1 Pack - Retail Packaging - Garnet Red]] and a ZAGG screen protector) on top of the car. We took off never thinking about it again until we hit the highway. I was accelerating to 75mph and had just hit 65mph when we heard some tumbling sounds on top of the car. I asked "what is that?" but my wife knew right away and said "O Damn it my phone!" I looked in my rear view mirror to see the phone bouncing off the pavement. The force of impact separated the phone from the Seidio case, which consisted of a skeleton and a inner rubber case, which also separated from each other. I watched all three pieces soar 5+ feet into the air. I did a u-turn over the small median and drove back a little to the scene. Getting out of the car I ran and recovered the phone before another vehicle came and crushed it. I found the case about 50 feet back from the phone. The phone seemed to have skid on its screen to a stop after bouncing.
After inspecting the phone, there was next to no physical damage to it. The ZAGG invisible shield seemed to do it's job as no scratches were found on the screen. The skeleton piece of the phone case had most of the damage, which was just scratches from the pavement. Putting the case back on, my wife checked the functionality of the phone from calls to the camera, all has checked out just fine. I was impressed.
I know there is many more factors that constitute a 5 star rating, but I love this phone for reason's that many other's have stated so I have no reason to repeat them here. The only thing I don't like is of course, the battery life. Accept for that, this phone is awesome.
Best Phone So Far May 6, 2012
Reviewer: Willson Tseng
I have used iPhone 3G, HTC Droid Incredible, and now HTC Rezound. No question Rezound is the best smart phone up to date. Great screen, smooth and fast, and the Beats audio is simply amazing especially if you like music with heavy bass. Besides, the headphone that came with it is already worth the money you're paying for for the package. To be honest I was hoping to get HTC One X, but I'm stuck with Verizon unfortunately. Anyway, if you're on AT&T, HTC One X is the phone to get.
Definitely Worth the Money April 25, 2012
I recently switched from the Droid X to the HTC Rezound and I couldn't be happier. First off the screen is just as a crisp as anything else you can currently get on the market and it shows. HD video streaming over Hulu+ or saved to your phone couldn't look any better. On top of that the phone is a little bulkier than other phones you can get, so if you have bigger hands you will enjoy this phone. It does not currently have Ice Cream Sandwich but it is supposed to be getting it soon.
TOP 5 BUYING POINTS
1- 4.3" 720p Screen
2- Comes with Dr. Dre Beats Headphones. (Retails at $100 separately)
3- 8 megapixel rear and 2 megapixel front facing cameras
4- Minimal Bloatware
5- Ice Cream Sandwich on its way
TOP 3 SELLING POINTS
1- Heavier than other phones
2- Battery is small (The phone works amazing with the extended battery)
3- Otterbox doesn't fit if using extended battery.
Just got HTC Rezound February 7, 2012
I just upgraded my phone and my wife's phone after about four years. I just received the new Nexus and the Rezound in the mail. I am going to write a detailed review some time later but I just had to put my phones aside for now to write this: Rezound is about a hundred times sexier than Nexus. Look wise, there is no contest. Rezound wins hands down. About the features, I will have to get back in a few days.
Awesome phone January 28, 2012
Reviewer: M. Espina
I've had this phone for about a week now and its been pretty amazing so far. I had been researching Verizon phones for a while and finally decided on the rezound not only because it a nice top tier spec phone, but its getting ICS and also comes with a pretty good headset on top of all that. Okay let me add A little back story on what i researched and what not that helped lead me to my choice. A few phones I looked were the Thunderbolt, Nexus, Razr, iphone. Although one of my main criteria was that the phone have 4g I still considered the Iphone because of its consistency over the years and currently everyone and their mom has one (my family is no exception), But the overall want to test out 4g and not to join the isheep crowd were the deciding factors there. The iphone is pretty solid ~12hr battery life moderate usage great screen, bulky, 8mp camera, has a very fast dual core processor and this nifty thing called siri (yes their are similar things on the andriod market, but stil not as intuitive). Next was the thunderbolt which has been out for a while and has been solid after a few updates and after getting an extended battery, but after my upgrade price i couldn't skip over the rezound which is technically a t-bold 2. I considered the razor more than I truly considered Nexus. I just wasn't sure what was suppose to be so great about the nexus other than the size of the screen and that it had ICS currently oh and only a 5mp camera really? Next the Razr which seemed like a great option till i heard the horror stories of the battery life(which cant be upgrade just like the iphone). Yes, the razr screen is the best super amoled screen on the market with the highest resolution, but the rezound has the same size screen, but a higher PPi(pixel per inch) resolution and the battery could be upgraded. One last thing about the razr although it looks cool and thin it just didnt feel good in my hands I don't have the biggest hands in the world, but it just felt like a toy. okay on to my review of the Rezound.
Here will be my categories for review(I'm no expert and just will comment on things I've seen and noticed). Screen, Camera, Headphones, Battery and overall feel. I'm still getting use to sense and the OS. The screen is vivid and doesn't look cartoonish like the the Razr. Like I stated before the Rezound has a ppi rating of around 340 which makes this screen look amazing. It has an 8mp camera and 2mp front facing camera. It has some cool preloaded features and its pretty easy to access with the lock screen. The beats sound awesome even when not using the included beats software, but the only set back is you can only use the beats software with the pre-installed music and video players. That's right no youtube, pandora or anything(hopefully this will be fixed with an update or by rooting). I've been debating between using the extended battery and the regular battery since before i got the phone. I tried using the regular battery for a couple days and I averaged about 8-9 hours of usage on it. that was with moderate internet use and switch between wifi, 4g, and 3g through most of the day. 1 of the days I even listen to music on my phone for about an hour with beats enabled. In the end I decided to go with the extended battery just to have a little more piece of mind and it feels more solid in my hand. it has a really good feel for me its not ridiculously huge, but phones are starting to blur the line between tablet and phone.
A few cons I noticed
none haha jk
~the power and volume buttons are meant to be flush with the phone it adds to the aesthetics, but makes them a little difficult to use.
~beats audio only with pre-installed music and video players
~lack of aftermarket support (not being an iphone or droid razr this was inevitable)for cases and screen protectors
~with the extended battery the speaker phone doesn't work as well because the speaker is on the back and the extended battery makes an air pocket which wasn't there before with the regular battery.
If i find the time I will try to update this review after a few more weeks with the Rezound
Rezound short on battery life January 15, 2012
Reviewer: Dale Prohaska
I've owned the Resound for nearly two months. This is my first smartphone so nothing to compare it to except that I spent some time using my son's iPhone 4s. The huge disappointment to me is the short battery life, the APPS work well but to use them for any length of time you must have an external power source. I've only been in a 4G area a very short time in the two months I've owned the phone but I've been told 4G uses even MORE power so it's almost a joke to me that you spend all this money to have mobile Internet access but really can't use it very long because the phone is so underpowered. I HAVE downloaded PowerMax, an APP to save battery power, and that helps but turns everything off on the phone to conserve power ... another joke ... you must turn the phone off if you want to use it later in the day. Another complaint is the on/off switch, difficult to operate because it's small, sometimes hard to find and make it work. Last, sometimes I must tap..tap..tap to get the pointer to move on the screen. Having said all that, I use the phone to monitor my daily nutrition, play scrabble, photography, email, Google search, subscribe to online music, monitor my bank account, monitor my bicycle riding, reading books, vehicle navigation, store and listen to music, compare product prices, review restaurants, find RV parks, monitor Facebook and Twitter, get weather forecasts, Skype, search movie reviews, and monitor stocks. It works for all that, but I must be careful if I'm unsure of my next battery charge time.
NEVER AGAIN, HTC. BUY MOTOROLA. July 7, 2012
Reviewer: Melissa A. Tortora ""English teacher"" (Queens, NY USA) -
I will NEVER purchase an HTC phone again after using the Rezound. EVER.
The only good thing about my purchase is that I bought the phone through Amazon Wireless, so I paid $150 instead of the $300 that Verizon wanted. That is the ONLY saving grace.
The phone is an example of HTC's lack of integrity and care about its customers after the phone has been purchased.
I say "lack of integrity" because the HTC Rezound was advertised as an audio device, but the audio does not work properly. After about a week of using the phone, a static sound suddenly pervaded my headphones, even when the music app was not in use. In addition, whenever the screen was one, a high-pitched whining sound began to interfere. It's a dreadfully annoying sound. It was not the headphones - I tried those out with other devices, and those are decent. I also tried to use the phone's music apps in the car and the static and whining noises were there, EVEN WHEN NO MUSIC APPS WERE IN USE. I am on my second Rezound right now (had to get a refurbished one, due to the audio issues, a reboot loop in which the phone got stuck, and the phone's stubborn refusal to send me notifications when I received new mail) and I still have the same audio issues. Essentially, the phone as advertised as a fantastic music device, but it's just a piece of crap probably made with cheap parts without enough testing.
Next, I say "lack of care" for several reasons. One, because users who purchased the Rezound were promised an update to Ice Cream Sandwich "VERY SOON." I purchased the phone in December of 2011 and we have yet to receive that update. Two, I have called HTC many times about the issue of the audio issues (mentioned above). I was told by a customer service rep that the issue was not common, but that it was logged in their system on December 27th, 2011 and that a software update was on its way to fix it. Have we received this update yet? NO. And in doing my internet research, I found the issue to be VERY common.
Of course, I see that HTC as now come out with a new phone called the One, which comes with Beats Audio for all apps (on the Rezound it only works with the stock music app). It seems to be the new and improved Rezound, which sucks in so many ways. It also seems to be HTC's way of saying "Yeah, we're going to pretend that the abomination that was the Rezound didn't happen and we're going to ignore all the customers who purchased it, who are now f****d til the next upgrade in their contract."
Oh, and the reboot loop? That still happens on my refurbished phone. It's easy enough to fix it - there are YouTube videos and websites and all that - but the point is that shouldn't happen, certainly not as frequently as it does.
Is the internet fast? Sure. Does the camera take nice shots? Yes. But so does that of nearly every other standard Smartphone on the market. My boyfriend has a Motorola Razr, which works beautifully. My old Motorola Droid (original) worked beautifully as well; it was two years old before it gave me any serious problems. Bottom line - I think the Rezound was merely a sly test run for the new HTC One, and that's not fair to customers, because the company is not taking care of people they screwed over with it. My next upgrade is probably April 2013, and I will DEFINITELY not be purchasing HTC.
Droid X2 -> Rezound May 11, 2012
this is on par with the Razr (non-max) if not slightly better
Screen- although super amoled looks preferable
Rooting - the bootloader is unlockable ( the next step up from rooting ), if you care for this
Camera - my most important feature, as nice as the Iphones, a lot of the droids lack that quality to capture light or hold detail
Awhile ago it had heating issues, that's not very common anymore, and if it does occur, typically a change in software (rooting) will fix that up
Call Quality - it's reliable what can i say?
Coming from the Droid X2, this was a huge step up.
Verizon supports your phone when you buy online. November 15, 2011
Reviewer: C. Klop
The Verizon store is customer service for Verizon - has nothing to do with where you bought your phone. I've had excellent service from Verizon Wireless, regardless of purchasing my phones from Amazon.com and their online competitors. Truly you get the best of both worlds -- Verizon's decent customer service, and Amazon.com's truly record-setting customer service.