Not a phone out of this world. November 27, 2011
Before this phone I had the mytouch 4g which is suppose to be basically crap compared to this phone, but in my opinion its amazing compared to the Droid razr.. I've had the droid razr for a bit over 2 weeks and I completely hate it.. the largeness of the screen is neat.. but at the end of the day its a bit large to just slip in your pocket.. on top of that my phone over heats like crazy just turn on the gps.. and you'll see.. or talk on the phone for more then 15 minutes.. once again like many of the owner of smartphones will say is the battery life.. but come on who carries there charger everywhere!!! -_- you have to plug it in at least twice a day to make sure it stays in the middle.. because the battery doesn't last that long with basic use.. this is all my personal opinion.. the weight just makes me feel like I will break it in one shot even though i've dropped way more then twice and it seems to have not been affected by it.. except losing signal and having to restart it.. but thats also a normal way for cellphones.. I just want to let ya'll know if your looking for a phone that has a good feel in the hand, that can be used for multiple things or just the simple things as talking this is not it... it overheats for everything.. sigh!! good luck picking your phone!! and I would suggest waiting for the galaxy nexus!!
havent got it yet November 23, 2011
Holy crap.... i got this beast for a whopping .01 nooo joke lol im so glad verizon decided to let me get a contract with them :) im defintly happy im off att gophone when this baby shows up i can have 3g and 4g now instead of my town stuck with edge for att >.< thank god from the stats and hardware this thing has its a wild bill of the phone world cant wait
Screwed by Verizon again November 11, 2011
Reviewer: Laurence "Laurence" (USA) -
Like many, I was interested in the $111.11 price from Amazon Wireless, especially since I have four phones that are ready to be upgraded, but I was informed by the Verizon rep. that it is only available to new Verizon customers and that I would lose my existing cell phone numbers if I dropped my existing accounts in order to become a "new" customer. That, frankly, is just mean spirited and reminded me of how Verizon has earned its poor reputation, despite having developed an improved "in store" experience.
The phone itself has many features that I like (speed, MicroSD, semi-replaceable battery, etc.) but I found that the screen brightness for web browsing was not as good as the older Droid Bionic. For some reason, the built-in browser appears to override the screen brightness setting so that a bright screen with other apps turns into something more grey than white with the browser. Admittedly the text is easier to read on the more subdued, greyish page but it also looks boring and less fresh. I think that I might have upgraded to the Droid Razr if Verizon's policies had been less onerous but as it is I am thinking of dropping the data plans on all four of my current phones and just going with cheap replacements and using my iPad for web browsing. That would cut my costs by $1,440 per year. Hmmm.
Loved it, the screen shattered, Motorola makes it right. ***Update 11/16/11*** November 14, 2011
Reviewer: Ryan Burton (Grand Blanc, MI) -
I pre-ordered this phone from Verizon and received it on Thursday 11/10. I was VERY pleased with the device and was always finding new unique little features like the music player showing song lyrics, or streaming TV from my PC using MotoCast. All was great until last night when my RAZR slid off my couch about 2 feet to the carpeted floor. The screen spider-webbed completely and in unusable do to splinters coming off when I try. I contacted both VZW and Motorola and both said that it was MY physical ABUSE which damaged the phone. If you have never dropped a cell phone in your life, I recommend the RAZR, but if you're human and realize that accidents happen, I would look elsewhere.
**Update 11/15** Due to all the skepticism, I posted a picture of my phone. You be the judge. I have no doubt that many people have had no problem in dropping their phone which is why I think mine had a defect in it's manufacture. That is why I think VZW or Motorola should cover it under warranty. I would be just as skeptical as you all are if I hadn't witnessed it myself.
**Update 11/16** I found a reasonable person to speak with at Motorola Service and she agreed with me that this was very likely a defect in manufacture or QC. Sent the RAZR in to Moto today for a screen replacement free of charge. Thanks to Cassandra and Motorola for making it right. Upgrade to 4 stars because: MotoCast PC streaming is awesome. The RAZR shows you the lyrics of the song you're listening to even if they aren't tagged or DRM'd. Very smooth fast scrolling/operation. My one caveat now is the battery barely makes it through the day, but I am a very heavy user, so I didn't really expect it to.
Price November 11, 2011
Reviewer: Norm (Renton, WA United States) -
Sounds like a really good Phone, but can't uderstand why as a loyal LONG TERM customer (15+ for verizon---10+ Amazon) I have to pay more than a new customer.
offset November 11, 2011
Reviewer: B. McEwen (Maryland) -
I have no interest in the phone, but I am rating it 5 stars to offset the idiots who want to whine about Verizon/Amazon. It's a great device, that's what the reviews are for, not to rant about your service.
Another offset November 11, 2011
Reviewer: H. Cleaver "Synack"
Negating the idiots who don't know anything about this phone or bashing Amazon pricing. This is the thinnest, fastest, good looking phone available right now. You'd be dumb to not get it if you're on Verizon, unless you're holding out for the Galaxy Nexus like I am :)
NOT the phone -- Verizon's customer service November 29, 2011
Be warned -- anyone who took the $0.01 phone deal.
I've actually opened a ticket specifically with Verizon wireless as well, however, Amazon should be aware of the situation in case there are further complaints. A glitch on Verizon's web site listed 2G service doubled to 4G service at $20/month in error on at least Wed, 11/23/11 and Thu, 11/24/11. They've since rectified the site, however, they are also giving me much grief about honoring the original quote because of a "system glitch." They are trying to charge me an additional $10/month. They are doing some internal investigation, however, there could be complaints from others who purchased that package in that time frame. They have actually offered to release me from the early termination fee, and I am considering going back to AT&T because of a lack of satisfaction with Verizon's customer service.
I also only have proof of their error because I actually "saved a cart" on their own site that sent me an e-mail confirmation the day before purchasing the phone and package from Amazon for a better deal on the phone. Otherwise, I would have no proof. I forwarded them my quote in writing, and I am still having problems.
Also, anyone who is used to an iPhone -- the Droid is pretty cool, but the new system takes some maneuvering compared to the ease of the iPhone.
Make sure you get insurance November 15, 2011
Just got the droid razr. The phone works great.
But I would not recommend this phone.
The Gorilla glass broke on this phone after a drop of 20 inches on to a floor. Despite having Gorilla glass and kevlar case, this phone does not appear to be that durable.
what the hey November 11, 2011
Reviewer: mark example name
I've been a verizon customer for over 8 years and the deal is for "new" customers?!!! How about some love because I'm not feeling it. Oh well, I'll just have to wait a few days for next hot smartphone to come out and the Razr will be so cheap I will use it under my kitchen table leg to keep it from wobbling.
Price rip-off for existing customers December 17, 2011
Reviewer: Gary Coryer
So Verizon expects me to pay a $60.00 penalty as a returning customer ($230) rather than giving me the price a new customer jumping from another carrier would pay ($170)? Good luck with that. My wife and I have been off contract for a few years, looks like it'll stay that way or just go Wifi (the car is about the only place we don't have access to wifi and looks like the feds are going to clamp down on any cell phone use in a moving vehicle anyway.)
Feels cheap November 12, 2011
Reviewer: atrimble (East Coast) -
I am a dyed-in-the-wool Droid-lover, and I was on the verge of upgrading from my droid X until I picked up the new Razr. It just feels way too cheap and plasticy. This is what kept me from buying the Bionic also. The last generation flip-phone Razr2 really felt like a jewel in your hand, and the droid X has a substantial feel to it also. The new trend towards light and plasticy is not good for Motorola. Just imagine how nice the Droid Razr2 would have felt like with an all stainless-steel frame combined with the soft-touch kevlar backing together. Not too heavy, and they would have complimented each other nicely. So... I'm keeping my OG droid X till another motorola phone comes out that looks and feels worthy of the Motorola name. Just my personal opinion.
I'll never go to Apple until they can engineer a phone that you can place calls and be held at the same time (unless you use the "Tinker-bell Grip" and face a certain direction etc), and doesn't require us to defeat the location services to over-ride battery kill.
Too big and out of proportion November 11, 2011
It is amazingly thin, I get it!
But what's the point? It is too wide and too tall, looks ugly and feels uncomfortable.
I did play with the phone in store, it is really too big for a medium size hand, hard to reach all icons by single hand operation. I am one of those who most of the time use the touch screen phones with one hand, and use my thumb to tap and swipe. Just to remind everyone, your thumb is the shortest finger!
The thinness would have been a marvelous achievement if it is not this large. I guess the MOTO engineers squeezed the thickness but had to expand in area. This is not a wise design choice in my view, they went for creating marketing hype and throw out the user ergonomics. It would be interesting to see how the sale volume turns out, the excitement wears off quickly, and there will be lots of returns and exchanges within the first 30days, for HTC Resound or Nexus Prime.
I will definitely wait for the other two to come out.
Hopeful November 21, 2011
Reviewer: Paul Lavoie
Hoping that the money I spent $.01 is well worth it. I've been using an iPhone since 1st generation and I'm tired of it. Looking forward to receiving this in a few days before the Holidays.
Amused by users November 12, 2011
Reviewer: Gerald R. Arnold (Denver, Colorado) -
It would seem obvious that any cell phone is only as good as the overall support the company provides. Technical specs are one thing, customer experience is quite another. The same people who rave about a phone 1 week after it arrives are complaining a month later. Gripes with Verizon's upgrade policy is an ongoing issue.
Verizon has a bigger problem than just the phones it offers. It is dumb to offer special deals to lure new customers, money is better spent making your existing customers your best sales force. Verizon could learn from the Airlines which have tried these gimmicks for 25 years and consistently go broke. Never take your customers for granted or you will lose two for every new one.
I thought about getting the RAZR as a compromise because Verizon in it's wisdom doesn't carry the Galaxy S2 which I waited months for but like department stores their buyers aren't always with it.
But much to their credit, unlike other carriers, they've invested more of their capital on American cell connectivity instead of in Europe, Asia, and the rest of the world and they have the best connectivity by far in rural areas.
The lack of battery replacement will not work for me. Do I need that every day? No. However I WANT to be able to carry a spare in wilderness areas and remote worksites, so I'll wait. Maybe they knew about the new Galaxy LTE and Nexus.???
Upgrade vs New November 11, 2011
Reviewer: DadOfThree (Long Island, NY) -
Just spoke to a Verizon Wireless rep, Even though as of 10/24/11 I was eligable for upgrade phone promotion the actual 2yr contract doesnt end till 2/24/12...Which means I would have to pay an early term. fee of $150(today)AND...this is the big kicker and the reason why they have "new" vs. "upgrade"...you lose your number. So even if today were 2/24/12 my decision to close one contract to open a new one so as to get the discounted phone, would be weighed by losing my 12yr old number.
Goodbye Verizon. I'm going back to Sprint after ten years on your side of the fence. November 11, 2011
Reviewer: Frugal (Louisville, KY) -
I logged on to order the new Motorola DROID RAZR 4G Android Phone for $111.00 but to my utter dismay and disgust--I discovered that Verizon thinks my ten years of loyal patronage should be rewarded by a surcharge of $638.99 over the $111.00 offer.
Your offer last week to sell me a $350 broad band device to alleviate dropped calls at my residence made me realize that my business isn't appreciated.
Message received loud and clear. Adios Verizon--Hello Sprint.
Deal doesn't apply to existing customers November 11, 2011
It is a great deal on the phone, but because I'm an existing Verizon customer, they won't give me the $111 sale price (even though my two year contract expired three months ago).
Amazonwireless is a very nasty place November 12, 2011
I made a big mistake thinking that amazonwireless had good prices, I ordered the Razr 4G for 749.00 here, and then looked at Motorola's site to order extra batteries after not being able get any on amazon, the phone on Motorola site is only 649. I called Amazon and they told me tough luck, it is already on the truck, which cant be true, it was less than two hours since I ordered it, I will refuse shipment and never order from Amazonwireless again, but so far Amazon prime has been good to me, just stay away from Amazonwireless.
I agree. It sucks to be a loyal Verizon customer. November 11, 2011
Reviewer: Michael Fox (OAKLAND, CA, US) -
I was thinking maybe I can just sign up for a new account and cancel the old one. But then they would cap my data. There's no way to win. I'd like to switch carriers in protest but I have to admit that Verizon is the highest quality service by a large margin. I hate you Verizon but I love you. As for Motorola, I can live without you. This sounds like an awesome phone, and yesterday I was ready to pay $300. Now you've hurt my feelings and I think I'll wait a few months to see what apple and Samsung and HTC come up with.