the keyboard sucks... November 17, 2011

Reviewer:  Kong 

So I replaced my old smart phone with this one hoping that I could use it as my business phone...write e-mails, texts, make calls and etc... and the thing i hate the most about it is the stupid keyboard... HTC's keyboard features blow this one away hands down. But overall it edges the evo 4g...

If you need "Phone" features, skip this one November 9, 2011

Reviewer:  Daryel Villavicencio "GB Cycler"  (Green Bay, WI) -

This smartphone has a nice screen, is screaming fast, and is a top-of-the-class smartphone. It has one problem though, and that it does NOT function well as a phone. You'll have missed calls and missed texts and generally it's not a reliable communication device.

I've replaced my Epic Touch 4G with another because I was within the 14 days period and the replacement phone has the same problem with as the first phone. The problem is basically that it loses service periodically and won't reconnect to the network without having to a reboot. The phone can be sitting in your pocket and you'll never know it was having a service problem until you turn it on and notice a "No Service" icon in the top status bar. The only solution is to reboot and then find out how txts/calls/voicemails come flooding in.

Sprint has acknowledged that this phone has this radio problem (sometimes referred to a LOS or Loss of Service) issue. The Maintenance Release to fix this problem will probably not get released until December. I use my phone for business, so missing calls/txts is a MAJOR problem for me, I've had to go back to using a different phone while this one sits on my desk not being used. It's been a big WASTE of money. I could sell it on Ebay, but I wouldn't sell a product that knowingly has a problem performing the basic functions it's supposed to do (Fraud!). Apparently some companies are more scrupulous.

Phone overrated, battery life HORRIBLE. December 18, 2011

Reviewer:  Love to Review  (Cali) -

I bought this phone on black Friday for .01 and I kinda regret it. Ill be stuck with it for next 2 years. I already cannot wait for my contract to end. This phone is highly overrated, and does not deserve even 3 stars. With sprint, I have to wait for this phone to contact tower/satellite to access internet. It sits there and does nothing when trying to access info, after wait period, THAN it starts to send and receive a signal. ARE you kidding me? 599$ phone and a wait period for the info to be sent and received. WOW. NO 4G speeds most of the time at all even in 4g area (i saw the map).
Here is the main problem. Battery, as soon as I unplug it, it goes to 99%. I NEVER had a phone do that before. 1 min later, 98%,. Few min later it goes to 97, and like 5 min later its already 95% or lower. Unbelievable.
Phone and service, Im unhappy.
Also, why doesn't wireless.amazon have a same review page as their regular site. Where is search settings? Like recent posts.

My over all experience of Epic 4g Touch and Sprint October 9, 2011

Reviewer:  A. Ally 

This review is my over all experience of the Samsung Epic 4g Touch (Galaxy S2) and Sprint.

First off let me say that amazon wireless is great my next cell phone will be bought from them, unfortunately that will be soon(read on).

The phone is Ok. This is my second Android phone (Droid X was the first) and was not overly impressed. The screen is probably the best part of the phone, big and bright. The multimedia aspect of the phone is good too. Games load fast, videos run smooth, one of the best phone cameras I have ever seen. But that's where it all ends. In my usage the battery was a bit lacking and the call quality was ok to poor. Now that maybe from Sprint because I never got a good signal.

As for Sprint, a complete waste of time and total frustration. I left Verizon for Sprint and that was my biggest mistake. At my house I never got better that 2 bars at work around 3 bars. NEVER got 4g at home and very poor 4g at work.Even the 3g was poor where ever I went. I checked there 4g map and both my home and work was covered. When I called customer support the supervisor told me that the best way to get any service was to be outside. And when I went in to the Sprint store they didn't want to help me.

So I am returning the phone and going back to Verizon and getting a Droid Bionic. I really wanted to like the Epic 4g Touch and if you can get a good signal then it can be a great phone. But with a poor reception, slow 3g and no 4g, and awful customer support, I would better off with no phone than this one.

EPIC FAIL!!! SAMSUNG WOOOORST CUSTOMER SUPPORT!!! November 9, 2011

Reviewer:  ALL_D4Y_YES_SIR 

I was super happy with my initial purchase of this phone... beautiful screen, fast loading times of apps/browser, and that large screen size was a compliment... i am now 3 months in, and i think I've been hit with every bug there is out there... I gave this phone a 1* mainly because of firmware unfixed firmware issues and Samsungs POOR customer support, and their denial of all these problems in its CURRENT STATE!!! Here are a few things future purchasers need to know before buying, as these are UNFIXED:

Sound bug: MANY games crash (and force close) because of SAMSUNGS sound pool issue... this bug can even cause your SGSII to overheat and possibly fry your CPU (If you don't believe me, download Dungeon Defenders and watch your phone turn into a burning piece of charcoal... You want to see games force close repeatedly, go download Pocket Legends or Order and Chaos, theres no avoiding this bug!!!

Loss of Signal bug: We ALL know about this one, self-explanatory we'll move along...

Weak Battery/Fast battery Drain?!?! Ive seen my fully charged SGSII drain completely in a matter of an hour!!!

Microphone and Speaker bug: This happened to me 3 days ago... I was able to make calls, and take calls (call volume was present, BUT THATS IT!!!) but unable to hear anyone talking... The microphone is rendered useless as my wife COULD NOT HEAR ME/AND VISE-VERSA I COULDNT HEAR HER... I went to YouTube then after, it allowed me to watch videos with NO SOUND... I HAD MY MEDIA VOLUME/PLAYER VOLUME MAXED OUT SO IT WASNT AN ISSUE WITH ME, IT WAS CERTAINLY THE PHONE BEING WEIRD!!! Being that i was able still able to use the 3G, i was still able to send texts, and go on the internet, SO THE SIGNAL WAS THERE WTF HAPPENED THEN?!?! I have no idea, neither does Samsung!!!

Now look, all these bugs listed above are legitimate bugs i HAVE HAD PERSONALLY!!! if you even google all these bugs, you'll see there are hundreds of people who experienced these same issues... I understand that these bugs are consistant with Samsungs CRAPPY FIRMWARE!!! Ive left dozens of messages, made tons of calls to Sprint/Samsung, and NOTHING has been done to fix it as of November 9th (and i had the phone since release!!!) You want to see how good Samsung treats theres customers, go look at there Samsung Support website and read there automated replies!!! It doesn't even matter though, when you are finally able to talk to a rep, expect to hear "Were sorry we have no information about this issue, and we will make a note of it!" (Then they throw it in the trash can and laugh... Muahahah we got your money dumb@$$ we don't care!!!)

I know ill probably get flagged with a sea of negatives, but CUSTOMERS NEED TO KNOW THERE ARE BUGS, AND SAMSUNGS CRAPPY CUSTOMER SUPPORT PRECEDES THEM WITH THERE LONG/TERRIBLE/BAAAAAAAD TRACK RECORD!!! BUY ANY PHONE BUT THIS, IM STUCK WITH A 2 YEAR CONTRACT WITH A PHONE THAT BEARLY MADE IT TO MONTH 3!!!

Should be called Epic Fail October 13, 2011

Reviewer:  Pittpanther 

All I can say is this phone would have got 5 stars from me if it wasn't for the Loss Of Service. The phone will get a o with a slash mark through it where the cell signal bars should be. The only way to get service back is to reboot the phone. So throughout the day, you have to keep checking your phone to make sure you didn't get the LOS and aren't missing calls,texts,email, etc.

I come from the HTC EVO which was an awesome phone but it had its fair share of bugs however HTC was clearly on top of these bugs with immediate fixes. I have had this phone for over 2 weeks now and I contacted Sprint about it day 1 and they were already aware of the issue. 2 weeks and counting for a fix???? really.... I don't know whose fault this is, Sprint or Samsung but they need to get their ish together if they plan on keeping me as a happy customer.

The reason why I would rate from a 5 to 1 is clearly service. Without service, the phone is useless.. Epic Fail ):

Worst costumer service stay away from sprint March 28, 2012

Reviewer:  Maria 

Like some of the other posts, I love the phone. Easy to use, many apps, Voice comand, etc. But it doesnt matter how good the phone is, if the signal strength is poor most of the time. I've done many Internet speed tests and all are miserably weak. 4g phone and Sprint doesn't have 4g in the state of Michigan. Customer service sucks, I mean really really sucks. Complete nightmare! Regret choosing Sprint, and don't recommend it to anyone.

Great phone UNTIL SPRINT TAKES YOUR SERVICE AWAY! HORROR STORY! December 10, 2011

Reviewer:  Danspeed1 

I purchased this phone as part of a 2 year service agreement with Sprint, which both myself and sprint were expected to uphold. This was my first Droid phone, and I was very excited about my purchase. This was also a early Christmas present, my wife and I purchased for each other (I bought 2 phones). The phone itself was excellent, the display is beautiful, it was easy to use and fit nicely in my pocket. I purchased $100 in accessories for each phone in addition. The case I purchased was a nice rubber non slip case which helped to give my phone some stability while it was in my hand.

Upon receiving the phones I initially had trouble activating them both so I called tech support and was told to go to my local sprint store to have them activated. I went to the sprint store and although they were able to activate them without an issue the guy at the store was irritated by the fact that I purchased them online and not from a local store. He had a very poor attitude, and was not interested in answering any of my questions. I showed interest in purchasing a screen protector, but he was too busy watching a movie off his flash drive on the store computer to do anything more than a three minute activation, and physically point in the direction of the screen protectors. Because I was being received so poorly, I decided to leave and went to Radio Shack where they were enthusiastic about helping me, helped me to pick the screen protector I was looking for, and even installed it for free!

I brought the phones home and began using them. Locally the service was OK. I live in upstate, New York which is not really upstate at all unless you are from New York City. I am 35 minutes from NYC, not much of a stretch. The service was spotty compared to Verizon which I have had for years; Verizon worked flawlessly locally and pretty good at my house. I decided to go to Sprint because of the free data plan, as I was impressed by my friends Driod, and was interested in incorporating all the laptop like qualities of the phone into my personal life. Verizon's plans are more expensive but this is a typical case of "YOU GET WHAT YOU PAY FOR!" As I had mentioned service was OK locally, spotty at times, and absolutely no 4G up here at all. My friends Verizon phone gets 4G no problem in this area. The real problems began at home. Initially, I had gone to a different Sprint store and was told I would get "good-fair" service at my house, which I felt was acceptable considering the Verizon service AT MY HOUSE was not much better. They took a look at this stupid little service map that suggested service would work in my location. I did not purchase a phone from them at that time because they wanted me to pay full price for both phone and amazon was selling them for far less. At the initial recommendation of "SPRINT" I purchased two phones expecting service at home. Well there was ABSOLUTELY NO SERVICE WHAT SO EVER AT MY HOUSE. Happy with my new phone itself and mesmerized by the display I spent Three (3) days walking around my home trying to find somewhere to set the phone so I could get at least one bar to receive phone calls, and then I could drive a couple miles up the road to call the person back if it was of any importance. In hind sight that would have been ridiculous, however I was so happy to have this new phone, I did not want to give it up. UNFORTUNATELY SPRINT WAS NOT GOING TO GIVE ME THE CHOICE. WHEN A FRIEND SUGGESTED I GIVE THEM A CALL FOR A PHONE BOOSTER FOR MY HOUSE, I MADE THE CALL TO SPRINT TECH SUPPORT AND THIS IS WHAT I WAS TOLD: THEY TOOK A LOOK AT MY ACCOUNT AND TOLD ME THAT WITHIN THE FIRST SEVEN (7) DAYS OF OWNERSHIP MY PHONE HAD ALREADY USED WAY TOO MUCH ROAMING TIME, I WAS COSTING THEM TOO MUCH MONEY, AND THEY WERE GOING TO TERMINATE MY SERVICE AT THE END OF THE MONTH. THEY GAVE ME THE OPTION OF EARLY TERMINATION AND I TOOK IT SO I DID NOT HAVE TO PAY THE FIRST MONTHS BILL, HOWEVER THEY TOLD ME I HAVE TO RETURN MY PHONES AND EAT THE COST OF THE ACCESSORIES I PURCHASED. I tried to argue that we have a contract to no avail. They told me I should move if I want to keep my phone. I argued once more that their own store told me I would have service at my house, and their response was that this is incorrect,... it is clearly shown on "the map" that this is a dead zone, and I should have never been told I would have service at my location... this was clearly no more than a sales tactic. OVERALL I FOUND BOTH THE LOCAL STORES AT MY LOCATION AND TECH SUPPORT TO BE UNFRIENDLY, UNHELPFUL, AND DOWNRIGHT CONDESCENDING! I WILL NEVER DO BUSINESS WITH THIS COMPANY AGAIN AND URGE OTHERS TO LOOK ELSEWHERE. Worst part of this whole ordeal is that I was out of contact on my Verizon phone which I was paying only $40 per month for and had unlimited texting on. Now in order for me to go back to Verizon I have to start a new two year contact at god knows what cost and purchase new phones.

love u November 18, 2011

Reviewer:  vyn 

it seem that this cell is the best, iam thinking of two of these or one and a iphone 4s 16g white and another cell for my wife touch screen.

is this item an unlocked phone???? please answer quick November 16, 2011

Reviewer:  mohammed 

is this item an unlocked phone???? please answer quick and if it is supported in the middle east or of the sim works on bahrain

how many months is the gurantee

Seriously Don't buy this. It's to frustrating when you can't recive send texts or phone calls. February 9, 2012

Reviewer:  Collegestudent "TheRealDeal"  (Arkansas) -

I give it One star because, these problems seem like they will never be fixed. The "LOS" problems is horrible. ITS NOT RECEPTION! ALL phones are fine around here, and when I restart the phone, I usually get all my text messages, calls, and such all at once with it saying that they just came in. It's absolutely horrible when you get screwed over because someone is trying to get a hold of you but you don't get your text. Ie. A mechanic that fixed my car, brought my car over to my complex, while I was just waiting outside for him to call me and let me know he was here or coming, he was just sitting outside thinking that I was trying to stiff him on money....I finally got a signal when I noticed that the phone wasn't connecting and decided to restart the phone, they had been waiting outside for 30 minutes.

There are other times where it screwed me over on when someone was here to pick me up or needed to be picked up. I've taken it to sprint, but they just run it through diagnostic and say it's fine, or this or that....it won't help and the problem won't be solved. It's a fun phone, but SAVE YOURSELF the hassle and get something like a top of the line HTC. Most of those run fine. I Hate apple products, but after this SAMSUNG POS that they won't fix, I think I will reconsider an IPHONE. SAMSUNG needs to BUILD A BASIC PHONE! where you can actually use it as a phone before they add all these great features. It's absolutely ridiculous that the phone has this bug and Samsung and Sprint won't fix it. Sprint will just tell people that it's fine or deny knowledge of the problems. If there were a chance to SUE Sprint or SAMSUNG, I wouldn't definitely jump on that boat.

THERE's absolutely NO Way I would give anything other than 1 star if the phone is this UNRELIABLE.

Galaxy S II Epic Touch 4G December 13, 2011

Reviewer:  Sodone 

I purchase 2 Galaxy phones back in September when they first came out. Phones menu button keeps popping up at the worst times. It happens on and off and never in the sprint store. The phone will ring and as soon as I pick it up the screen goes black so I can not swipe it. I tried to return it 29 days later but was told sprint change their contracts and now you only have 15 days to return a phone. So ridicules basically I have spent at least 15 hours on this problem and sprint will do nothing because they can not replicate the problem in their shop. I videoed it but apparently that is not good enough. Now I am stuck with a phone that does not work well when I need it and a contract for two years. Daughter had same phone same thing was happening she dropped her phone in the water on vacations and got a new one for $100. Her new phone does work much better. I though it may have been a connection issue but her phone works fine and so do the 4 other phones I have with sprint. I would leave sprint but I am so stuck. Sprints customer service is terrible these days. I know so many people who have left them or are leaving them. Get out while you can!

Different... September 22, 2011

Reviewer:  Phil 

Exchanged my Motorola Photon 4G for the Samsung Epic 4G Touch. Maybe it was all the hype, who knows. Pretty disappointed. Went from full bars at -65, to a dismal -101 in my living room. And that is 3g. No 4g network has ever been found by me (is that just hype too?). The bigger screen is nice, but noticeably lower res. The icons look cartoonish with all that empty real estate around them. The phone is VERY thin. Nice for some, but it gives an impression that it is fragile. Just doesn't feel right in my hand. I like the button layout better on the Samsung though and the camera is very nice.

Pros
Display size
Speed
Size (weight and dimensions)

Cons
Signal (both radio and WiFi)
Size (yup, both good and bad)
Display resolution
Outdoor visibility

If signal is your main concern, this may not be for you. I am going back to the Motorola Photon 4G. It preforms well and looks good. Feels like a cell phone in my hand!

Avoid! Don't Buy THis Phone like I did ... December 20, 2011

Reviewer:  Electronics Whiz 

This phone has no working GPS ... so, go ahead if you never want to see you location on Google Maps, or try and get directions to someplace unfamiliar, or maybe find a restaurant or ATM machine close to you. Sure, you can make and receive calls .. Great. But you don't need the most expensive phone made so far to do that. This phone is as good as a brick to me. The GPS fails about 80 percent of the time. About one quarter of those times I can manage to shock it into a GPS lock by using a workaround with a downloaded ap, but most of the time even this doesn't work. It takes a power cycle or a battery pull. Right -- even clearing the AGPS cache and reloading AGPS doesn't work.

So, you are warned. The phone has been through several updates of Android and the Samsung firmware, and nothing has changed. The Samsung Galaxy S 2 Epic touch is a piece of junk.

Avoid Sprint & Epic 4G Like a Plague!!! October 18, 2011

Reviewer:  j9kind 

After ordering what was deemed the "iphone killer" by several tech publications on the very day of the iphone 4s release, I am WARNING all potential SPRINT customers to avoid the immense frustration and disappointment of dealing with their inept and rude customer service staff. My son told me to go with the iphone 4S and I should have listened to him. The people lighting up the message/review boards complaining about AT&T's lack of customer service have not dealt with the Nazis at Sprint. They raped me for personal information verification, told me I was approved and then proceeded to hold up my order for a week due to a glitch in their order processing system without ever bothering to notify me. Amazon wireless is also partly to blame but at least they have the excuse of being in "beta" phase. Being a VIDEO person, I was willing to sacrifice not having "SIRI" or "Friend Finder" for the sake of the Epic's screen + resolution but it was not worth the frustration and I will be returning it to SPRINT and cancelling my contract to go with a company who is not inherently evil, rude and intrusive. Believe me, Sprint's "$79 Everything Data Plan" is not worth being made to feel like you never want to use a cellphone or deal with Amazon again!

Don't buy this phone December 5, 2011

Reviewer:  mypenname 

Having bought the Samsung Instinct (worst phone ive ever owned) and the Samsung Epic I (second worst phone ever) i must say this phone can only end in misery for you.

Samsung makes good TV's and monitors. But their track record for phones is beyond repair.

Their horrible phones basically made it so i wouldn't buy their Tablet because of my realistic assumptions on the poor expected reliability.

I would gladly lose my 4g to have an iphone over another Samsung phone.
I spent more getting a Sony tablet just to avoid the possible hazards of another Samsung electronic.

Samsung is losing a customer in me by the horrible nature of their phones awful design flaws.

They work fine at first but degrade to something worse than the phones they had in the 80's.

If you buy this phone, you will have only yourself to blame for the massive headaches it gives you a few months in.

Not a great Phone September 19, 2011

Reviewer:  Movie Fan 

How can anyone rate this phone as being a GREAT phone? I don't own the phone but I went to a Sprint store and played around with it and here's my opinion:

1) CHEAP build quality. The phone feels like a toy in your hands. There is nothing solid about this phone except the glass.
2)Too wide. This phone is really wide. It makes it look like you are holding an internet tablet up to your ear. Who wants that?
3) It's nothing but the Samsung Infuse...on a smaller scale. Ask AT&T how that phone is doing for them. They can't give it away.
4)Samsung has a history of NOT putting out the Android updates for their phones. I use to won a Epic 4G which is still running on Android 2.2...which is why I got rid of it. I have friends who have the Samsung Captivate and it's still running 2.2(YIKES). One of my co-workers said he had to send his phone back to Samsung just to get it updated to the 2.2 and it took 4 weeks to get his phone back. AT&T could not update the phone. Can you believe that. The Samsung Infuse is still running on Android 2.2(call AT&T if you don't believe me or just check Samsungs website). By the time Samsung catch up and get the Android 2.3....the Android Ice Cream Sandwich will be released(which is suppose to be in Oct or Nov-2011)
5)Sure the phone is fast and has the dual core processor...but so does the Photon, Evo 3d, HTC Sensation, and The Nexus.

In my opinion the BEST Android phone on the market right now as we speak is the Motorola Photon. Bar NONE! Here is how it's better than the Galaxy S2:

1) The Photon is a World phone
2) The Build quality is way better
3) Sleek- the Galaxy S2 is boring to look at
4) 16GB internal- The Galaxy S2 is only 8
5) better screen resolution. regardless of the fact that the Galaxy S2 has the Super OMLED....does not matter the Photon screen is better. I've tested them both.
6) Better updates- Samsung record on updates SUCK!!! and since Google has purchased Motorola Mobile....guess who's gonna get the updates first??? you guessed it....Motorola phones and Google Nexus. Therefore Samsung will still be left behind.
7) Last but not least.....customer service. Motorola is MUCH better than Samsung when it comes to customer service.

Trust me...the only phone that can rival the iphone right now is the Photon. But the iphone does not have a dual core processor or a 4.3 inch screen...which is one reason why the Photon is better than the iphone.

If you don't care about the newest Android updates to your phone and don't care about build quality and good customer service along with good call quality....then by all means go out and buy the Galaxy S2. But if those things matter to you...look elsewhere like at the Photon, iphone, or the HTC phones.