Decent for a not-smartphone January 5, 2013

Reviewer:  Highlife 

This is a good phone if all you want is a phone. The manual is not very useful and is confusing at times. Basic setup was easy and call quality is good. My complaints are: 1. I had a very difficult getting the back to stay on after I installed the sim card and battery. The instructions were wrong and the manual was wrong. Both said to turn the screw the wrong way!!! 2. I keep getting a pop-up asking if I want to pay extra for "City" caller ID. AT&T's answer for this was to reset the phone!!! 3. AT&T charged me a $36 one time fee for my "FREE" upgrade!!!

Defective Product with invalid waranty December 17, 2012

Reviewer:  scoutmom 

My son is hard on his phones, so we purchased a Samsung Ruby I for him, which lasted over two years. When that phone broke, we decided to try the newer Rugby II. After only two months, the phone would not charge. We bought a new battery and an external charger; still would not turn on. I called Samsung, but because he had a small crack in the outerscreen, the waranty was void. I was told that even though the cracked screen had nothing to do with the charging problem, the charging problem would not be covered under waranty and I would be responsilbe for all repairs, including the screen, and I wouldn't know the cost until I sent the phone to them. Instead I took the phone to a phone repair shop. They checked the phone and said the power supply was defective and it would cost more to fix than the phone is worth. It is extreemly annoying that a "Rugged" phone would quit after only two months and that the waranty is void because of a basically cosmetic issue with the outer screen. This phone was definatley a waste of time, energy and money for us and an example of poor customer service on the part of Samsung. He is now using a $20 Go-Phone from Wal-Mart with his ATT simm card and it has lasted much longer than the Samsung Rugby II.

Awesome "Senior" phone February 1, 2012

Reviewer:  Jen 

I advised my 75 year-old parents to get this phone when they started looking for a new cell phone. The rugged description sold them. Sure enough, it's been dropped, walked on and even glued shut with melted ice cream! With the ice cream debacle, I simply turned the phone off, put some water in the sink, swirled the phone around in the water til the ice cream came off(fully submerged), then took the phone apart and put it in a ziplock bag of rice overnight. Voila - phone worked great the next day. The big buttons are a plus and the volume is GREAT! The only thing that made dad a little crazy was constantly pushing the Push To Talk button. I walked him through how NOT to sign up for the service and he called AT&T to make sure he wasn't accidentally charged for anything. He simply has learned how to hold the phone so he doesn't push that button anymore. I love this phone so much, I'm getting one of my own. I am in the horse barn quite a bit and want a phone that will be okay if it gets dropped in a water trough or horse stall. The puppy has even had a go at this phone and it's been great. I have been a die-hard Sony Ericsson person for YEARS and I'm ready to convert!

Shame on Samsung January 18, 2012

Reviewer:  Sambucadog  (New Jersey) -

This phone has a big problem...You can't transfer files from your Windows 7 64 bit PC any other way other than by taking out the storage card and using a card reader!!! It does not work with Samsung's PC Studio software via USB. Get with it Samsung! If I knew that, I wouldn't have bought this phone, or the data cable which is useless. Samsung tech support first told me I had a bad data cable, then that I needed to re-load the software, then finally admitted it wasn't going to work. No more Samsungs for me. One other slightly annoying thing about the phone is that the charging port is covered by a flimsy rubber flap that is hard to take off, and doesn't look like it will last the test of time with constant use. I give it 2 stars because the call quality and reception seem fine.

HAPPY October 17, 2011

Reviewer:  Michael W. Frenick  (MT USA) -

ON The Ruby 11 i am very happy with it, like any thing made by man can go bad,
The only thing is Vol was bad after a 30 days all it had to was take the battery out and reset and it was great, and know i just take the battery out know and then no reset.or reset if that does not do it.
One thing i did get was a ear hands free very low in the home not bad, in the car no way!
so i found out is i need the blue tooth to solve this. one thing even on my last phone i had for 4 years still works the hands free was very good but on the Rugby 11 you need that big blue tooth to have hands free more Vol i give this phone 4 and one half stars. One note i do not use the clip ON , i got a sl camera bag for the belt lop,for $7.00 dollars AT WALL MART as a one zip pocket to but in like free hands or items NO more phone on the car seat that was the only thing i really need to solve. Yes it can be drop i do not do that i really take care of it.WHEN I DID MY LAST POST i did get my micro SD Tm card i take a lot of photos when i am waking like flowers and etc i am a pro photography i would like to see they have a micro card or what it would take to get 6 pixes,I did get a 8 GB SD card should of got a 16 GB but can get one later, , if any one knows in the tech world that a cell phone well get to 6 mg pixes.or a some sort of a smart micro SD card
thank you have a nice day take care.
Michael
Montana

28 days later and . . . June 26, 2011

Reviewer:  loce_the_wizard "loce_the_wizard"  (Lilburn, GA USA) -

. . . my second Samsung Rugby II phone has been returned to the point of purchase. I had the first one for two days before the battery quit holding a charge for longer than a few hours. I would charge it all night, but by the next afternoon, the battery was running out of power. Now, this problem occurred even if I did not actually use the phone, and no applications were left running either.

So I swapped that phone for a second one, and it lasted about 8 days before the same battery problem recurred. I phoned ATT customer service each time to document the problem and asked if there were any issues being tracked for these phones. The polite staff there told me that there were no issues, so I asked that my report be logged, and I asked for a replacement battery. ATT shipped the new replacement battery, and this one worked great. . . for about 8 days before the same battery problem recurred. So the phone ended up being plugged into its charger for many hours each day and night, but, when this phone is charging, you cannot receive incoming calls. Why Samsung did not consider that drawback a huge problem is puzzling, confounding, and unforgivable.

Combine that issue with the irritating "push to talk" button which is nearly impossible to avoid, and the net result is a high frustration factor. I can understand now why these phone are supposedly rugged and shockproof. The urge to hurl the Rugby II against the closest hard surface can be hard to check. I managed to ditch this clunker just before my 30-day trial period ended. Let me say, it has been a trial, too.

I guess many of you love your Rugby phones, and I am glad you had better experiences with yours than I did with either of the two I tried.

Great phone...don't listen to the negative reviews! May 7, 2011

Reviewer:  William D. Doherty 

I got this phone late 2010. So far it has been durable, easy to use, and has really good call quality. I'm not into the fancy phones, and I like the standard flip phones. I use this phone every day and haven't had any problems whatsoever. Because I was blessed with balance and coordination, I don't drop my phone. But I'm sure if I dropped it, it would hold up. I read reviews on here about it breaking after being dropped...well, are they counting all the other times they dropped their phone? Products can only take so much abuse, and if it breaks after a series of minor damages, it's not a crap phone! It's made to call people, not to get dropped on concrete.

good phone unless you want to print your text March 1, 2012

Reviewer:  looney 

I do like the simplicity of the phone. Works well unless you get alot of sms messages and want to print them out. The samsung PC studio is a joke. You will only be able to read short text messages. The phone also saves all text messages to sim card. Fills up quickly. Also there is no way to send them to phone memory. And if the messages are more than a couple sentences then you cannot print them out. You will get a "message not supported Check it on your phone" message in the PC studio. I would not recommend this phone. Samsung phone support does not have a clue how to resolve this issue. I even went to the AT&T store and they could not help either.

Sending a text with Samsung Rugby II in just 15 easy steps! December 21, 2010

Reviewer:  Melissa Fay Greene  (Atlanta, Georgia) -

To send a text, here are the steps required by a Samsung Rugby II phone AND by a Samsung Rugby II refurbished replacement phone.
To text:
1. Select "Menu" icon
2. Select "Messaging" icon
3. Click on "Create Message"
4. Compose your text.
5. Click on "Send to" button
6: Click on empty space next to "TO" on the Recipient List page.
7: Select from among Recent Contacts, Contacts, or Group
8. Returning to the Recipient List page,HIT THE SEND BUTTON

IMPORTANT NOTE: these first eight steps are required even on a phone that works properly.
BUT, if it doesn't work properly, continue here:

9. The text is not sent; the page slides back to the home page
10. Click on the "Menu" icon
11. Click on the "Messaging" icon
12. Scroll down to choice no. 3, "Outbox" and click on it
13. Find your text in the outbox and select it
14. Your text will reappear; click on "Options" in the lower left-hand corner
15. Select "re-send."

VOILA! Your text is on its way!

Has anyone else had this problem?

READ THIS! October 6, 2011

Reviewer:  Tool Tinker "House man"  (Hickory NC USA) -

If you see any poor ratings for this phone on the internet, it is not because of the phone itself. It is because of the poor tower coverage from the carrier (AT&T) which will not allow this or other of their phones to perform properly. I purchased this phone at one of their wireless stores and could not get a signal a mile and a half away from the store at my home. Neither could a relative at my home, on the same network with an Apple iphone. If it were not for the carrier I am sure I would give this phone a good rating. Make sure you can get a signal at your residence before buying anything from AT&T.

JUNK July 23, 2010

Reviewer:  Cecil H. Outlaw "parachutist"  (Murfreesboro Tn) -

a piece of junk--u can hardly hear the other person talking--i bought 3 of these (garbage) so called rugged cell phones--what a mistake--dont buy these--ABSOLUTELY JUNK

Disappointed April 13, 2012

Reviewer:  Richard Reese 

I was looking for a simple quality cell phone what I got was confusing setup instructions and very poor reception.