Evo Won't Sync With Outlook Reliably September 20, 2010

Reviewer:  Gas Guru  (Houston, TX USA) -

I like most of the features on the phone but it won't sync with Outlook reliably. Also the software will not sync with Outlook tasks or Outlook notes at all. I have spent hours with HTC and Sprint and their software is buggy so I have had to uninstall and reinstall their HTC sync software repeatedly and am doing it again now. Numerous other users are having the same problem on the HTC forum and they can't seem to find a fix either. I would recommend going with Blackberry if you are a business user with lots of contacts. Stay away from the HTC EVO until they get it working properly unless you want to spend hours with their tech support.

Voted Slowest/Most Complicated Phone in My Office May 9, 2011

Reviewer:  Thomas G. Sterling  (La Mesa, CA) -

This is a mini boat anchor. Those in my office that played around with it were astonished at how slow and complicated it is. I mean really slow. I waited so long for it to load into Google or Yahoo I felt like throwing it at the wall. Do your homework before getting into this 'Sprint Hyped' monsterocity. After a few days of us using this phone, those considering getting one totally changed their minds.
Look elsewhere for the features you need and avoid this 'soon to be' relic. Also those owning one will tell you the battery runs out so fast you'll be living your life with a plugged in cell phone. A really bad investment.

An extra $10 a month for what? October 18, 2010

Reviewer:  Book buyer  (Nowhere) -

This is an excellent phone in every way. If you want a big screen Android phone I would prefer it over the Droid X. But is hard getting past paying Sprint an extra $10 per month for this phone when I don't even get their 4G here in Phoenix.

QUESTION! August 11, 2010

Reviewer:  Marsha Haney  (Louisville, KY United States) -

I have a quick question.. I have Sprint, but i am available for an upgrade. I want this phone so badly but I do NOT want to pay $400 for it.. Is there any way I could still get this for $200 ??? THANKS!

Amazon price good, Sprint sales bad August 26, 2010

Reviewer:  disillusioned 

I'm "still" trying to buy this phone. To start at the beginning: I purchased a Droid X with the the basic data plan from Big Red only to find that, despite the coverage map advertised, the phone would not work in my house or within a range of several meters. I cancelled the plan and sent the phone back and the company was agreeable about the matter. After speaking to several Sprint customers who live near and around me, I found that they have good service around and (more important) in my house. This includes data.

So, great! I can get a Evo 4G for a little more per month after the premium service charge and the warranty. It'll cost about the same up front and I still get Android 2.2 on a screen big enough for large fingers to type with. Whats not to love?

I'll tell you. Unless you didn't even look at the price of this phone as you typed in the credit report info, you will be spending more for this phone up front than $200.

If you purchase this phone here you will quite likely receive an email from Sprint saying that there was an error processing your order and you need to call them before they are forced to cancel it.

Upon calling the number they provide in that email you will speak to a meticulously polite representative of their sales department who will inform you that, due to their credit check, they need a deposit that will be returned to you in 13 months.

Now this is a little annoying to me as I'd already passed previous credit checks from their competition. Its more annoying because of a habit I formed early in my use of Amazon and other websites.

I never keep more than $50 over the agreed upon amount of a large purchase in my checking account before sending the order(s) and I keep it that way until the order is processed. This is due to a previous problem with another site where the "company" attempted to take out their amount with another 0 added to the end.

So when I called Sprint thinking I'd need to verify my billing address, I was surprised by the extra 13 month interest free $100 loan they wanted from me. Verizon didn't need it for their flagship device. But, after some considerable stubbornness on the part of the representatives (and on me, I don't appreciate when people start shaking me like a money tree) I was convinced that there was no option but to give them more money if I wanted this device on their network.

It should end there, right? We renegotiate an agreement, I transfer more funds to my checking account,they take it out start of business next morning and give Amazon the green light.
All is well!

Not quite. The funds were not removed from the account. Another call is placed. Why have the funds not been taken out? Why is the order still pending? Well, they need me to authorize the withdrawal. But I authorized it last night. Spoke to a supervisor, said he would see to it personally. Start of a brand new day; not going to work that way. Fine, whatever. I'm here now, authorize it. Take the hundred bucks; authorize Amazon to take my money; the amount we previously agreed upon.

"Yes sir," they says. Then silence. Then "may I place you on hold?". Then "may I have another hundred dollars please sir?"

You read that last part right. After some simple math we are now paying four hundred dollars for the phone (or at least I am). You see, there has been a "discrepancy" when the representative placed the order. Sprint will blame it on Amazon until they find out you have two phone lines in the house, call Amazon tech support and Amazon confirms--several times over a speaker phone so the Sprint supervisor can hear--that they are not placing any hidden charges, and you are only being charged (by Amazon) $199.99 for the phone to ship.

After about an hour you will hear (and make sure to have at least one hour of free time to hear this come out of the new Sprint Sales supervisor's mouth) that there was an error when processing the credit check/loan/whatever you want to call it and that you have been, basically, charged twice.

You are left with 2 options: cancel the original plan, or pay Sprint another $100. No, the consumer didn't do anything wrong. No, its not the fault of Amazon (not once their representatives can hear every word Sprint says anyway). Sprint finally says "We made a mistake". And then they say, in the most politically acceptable way possible, Please give us more money or cancel the order and recreate it. Yes, this will put you down to the bottom of the ordering que. No, you will not be getting this phone on the previously agreed time. You will now get it some time in October...if you're lucky.

So, I ask, if I cancel the order and start over then I don't have to give you more money? "Thats right," Sprint says. "Not going through another credit check?" No, already done. "Not going to ask me for another hundred dollars on this?"

No. Of course not.

Okay, I'll remake it. I expect a credit for this; this is crazy stupid and a bunch of bull (and I'll be completely honest, "bull" was nowhere near the level of four letter words I had dropped on this Sprint rep come round 3 with Amazon on the other line; I am certain I was the quaint essential "nightmare customer" by now).

I cancel the Amazon order. I create a new one. I will receive an email within a few days from Amazon (actually I received the processing confirmation from them within minutes).

Okay, I turn to the Sprint phone and let the Amazon rep go. We're good now? Order is going to go through now, right? We're done with each other and I'm sure you're as happy to see the end of me as I am to see the end of you?

"Well sir," I hear on the other line, as a very tired Sales Supervisor begins again, "We're going to need the new order number first".

Okay, I've got it. Move the hundred bucks you took out of my checking account a few hours ago onto this order.

We can't do that, says the supervisor. We need our order number. And we can't move the money from this old order to this new order. You'll receive your original hundred dollars in 2-7 business days. You will not have to go through the same credit check...but...you will have to release another hundred dollars for the new order.

You read that last part right too.

sub-par phone and the worst service September 4, 2010

Reviewer:  K. Kim  (fairfax, VA USA) -

got this 2 weeks ago, only to return it in a week. first of all, phone crashed twice in 3 days. I faced too many problems with this phone before i got to discover any positives. the worst part was sprint charging $10/mo for 4G service which constantly disconnects you when you are moving.

Not the phone, but slamming Sprint and the listing... September 15, 2010

Reviewer:  Gregory King 

I see all the capabilities listed in the specs, but what isn't obvious (or listed at all) is the $10/month extra fee Sprint nails you just to use the phone, and $30 per month fee on top of THAT you pay if you want use the mobile hotspot feature they blatantly advertise.

So, you get dinged for up to $10-40 a month to use what appear to be the only decent Android phones on the Sprint service. If they advertised this better (not sure whether to blame Sprint or Amazon), and had a decent 3G phone as an option for the rest of us who don't need/want 4G, it would be acceptable.

As it is, it's bogus. The 3g options are all outdated and have significant issues. The Hero and the Moment have decent hardware, but don't have Android 2.2. 2.1 is too taxing for their CPU's, and 1.6 is no longer available.

The Intercept does have 2.2, but ironically is a hardware downgrade on many factors.

We're left with no good options.