Love the phone, but........... June 13, 2010

Reviewer:  N. Canalita "napoleon0730"  (Riverbank, CA) -

I absolutely love this phone. Im not a big techy, electronic guy, so im not looking for perfection. This phone does everything I want.....and I upgraded already to android 2.1

Now to the but....
I switched to Sprint From ATT, cuz att nickels and dimes you for everything. And also guys from Best Buy said you get more for your money from Sprint; which you do. My problem is the constant dropped calls and bad signals. We live in California, is it just where we live. Does anyone else out there in Cali have this problem...?

Horrible phone and customer service so far... September 28, 2010

Reviewer:  Max 

It took me 8 hours of installations and 2 incorrect cell phone bills to correct the first issue. Loved the phone BUT After a while I started to notice that it will slow down on you and act like a piece of crap. I like my old phone better which was not even an andriod, just a normal phone... I have owned it for 4 months now. I will be on my 3rd phone and they have deleted my contacts pics and everything now for the 2nd time also. I went into the store to see if they would fix my phone because the menu button didn't work nor did the volume button work. They said that I had water damages which are making the button not work... FRAUD, I go to another store and they say there is no water damage would you like a 3rd phone because we can not correct your issue. After 12 hours, 2 phones, and deleting my contacts 3 times, oh and also the fraud... I was like THAT IS ENOUGH, I want some compensation for all of the troubles I have gone through. I asked for a free upgrade to an EVO (I payed $150 for the phone...). They said no, I was perssistant and called again and again speaking with different people. I will probably end up going to small claims court...

OVERRATED February 18, 2010

Reviewer:  Jeremiah Q. Gant  (South Bend, IN) -

All the hype this phone recieved, and foolishly I gave in and bought it. I wish I didnt buy it. Its not a terrible phone, but there are other phones out there that are better. The Hero is laggy after the 1st week of having it. Im having dropped network at least 3 or 4 times a day. Even after I called customer service, it still had the same issues. So tomorrow, I am taking it back. I might go back to Sprint, but the Nexus One looks lovely right now. Hell even the iPhone is looking good at 80$ a month. Its a steal.

Very Slow! Always Freezing! August 26, 2010

Reviewer:  elle727  (Illinois) -

I purchased the HTC Hero as my first android phone. I previously have owned both an iPhone and a Blackberry, so I am not new to smart phones.
Here are some things I liked about the Hero:
1. Track ball: I find the trackball makes surfing the internet and going through pictures easier.
2. The call quality: The people on the other end sounded good and they said they had no problems hearing me.
3. Camera: The camera is a 5mp camera and it takes great pictures. Camcorder function also works great.
4. Screen Lock: The screen is not unlocked my enter numbers like most phones, instead you create a pattern that you have to trace to unlock it, I feel it is hard to remember that then a number, making it more secure.
5. Quality of the phone: The phone seemed like a high quality phone, it was heavy but not to heavy.

Things I didn't like about the Hero:
1. Incredibly slow! To open the clock on the home screen it took 10 seconds and to open the weather it took 15 seconds (these are not apps, I'm talking about the default HTC Sense Clock) It doesn't happen all the time but enough to be incredibly annoying.

2. Always Freezing: My phone would always freeze when I tried to type messages, and I would have to enter the same number 5 times (I'm not exaggerating) when trying to place a call because would not register)

3. Android Market: I know it's not fair to compare it to Apple but the market is nothing close to what iPhone has to offer. From what I have found (this may not be true, but from some research on the internet I found it) Android apps can pretty much be made by anyone. So they are a lot of not so great apps on the market. The number of apps related to Marijuana is ridiculous. A lot of the apps that had to be purchased were in Euros, which I found to be strange as well.

4.Email: I have always used yahoo mail. I knew that when I got the phone I had to have a google account to activate it which was no big deal. The problem is that you can not use yahoo mail with the email program that android has, unlike most phones. The email either has to be a gmail account or a pop account. There are 2 ways to solve this: pay yahoo $20/yr to allow pop access to your email or you can download the yahoo mail app (which is free) and have your mail there. It's not a big hassle but still annoying.

Bottom line: To me a phone should be able to make calls and send text messages with out any problems. Since the Hero can not do that, I feel that what ever else it has to offer is worthless. I have found that you can root your phone to make it faster, but I don't like messing with the programming of my phone. I never had to jailbreak my iPhone to get it to cooperate, so I should not have to root the Hero to make it work. It is a fairly simple smart phone, but it's not right for me.

does not work with bluetooth headset!! April 1, 2010

Reviewer:  Mom in Florida  (Florida) -

Just got my phone an hour ago and I'm not happy. If you have a bluetooth headset and you're used to using the button on it to activate voice dialing, you're going to be disappointed. For some reason, HTC didn't properly implement that feature. So, if you push the button on your bluetooth headset or speakerphone, nothing happens. This is a basic feature built into most phones nowadays - even my free phone could do this, and it surprises me that HTC didn't implement it on their flagship Android phone. Why would you build a phone that cannot be voice activated for the bluetooth headset?? Isn't that the whole point of the bluetooth headset to have a hands-free phone? I'm returning my phone tomorrow and going back to my free basic phone that actually works like a phone!!

The iPhone Wannabe That Can't.... April 6, 2010

Reviewer:  E. Peters "Spuchy"  (Dothan, AL) -

I've had my HTC Hero for two months now. Having used an iPhone and my iPod Touch previously, I've found the HTC to be very, very lacking in many important areas.

Most pressing, there's a significant response lag when using the touch screen features. A reboot or hard reboot is often necessary to clear issues which cause the slow downs. An impatient person will find this maddening.

Secondly, the apps seem to work on their own time frame. The weather widget, for example, doesn't provide real-time weather UNLESS you click on the widget and refresh. Even then the widget doesn't update on the main screen! Other apps, although free in many cases, are very limited and often generic but can't hold a candle to the performance or features of iPhone apps.

In summary, this phone tries to compete with Apple's iPhone but comes up far short in almost all categories. Bypass this phone for now...

1st Generation Phone December 29, 2009

Reviewer:  M. Collins  (Tulsa, OK) -

I have played with this phone numerous times and I came away disappointed each time. The concept on the phone is great, take great pictures and the Apps are amazing. But the hardware is slow and laggy. And that's huge IMO, we all want a phone that is quick and responsive. Maybe the update coming out Q1 of 2010 will fix it.

shipping sucks September 8, 2010

Reviewer:  Tammiej 

shipping sucks . Payed one day shipping on phones and got my asseseries on standerd shipping . asseseries cam in five days before my phone did. Its not worth the money. I want buy from Amazon . com again.

sprint htc hero suck, its not for people without patience. January 23, 2010

Reviewer:  N. Louis "Too Slick"  (Boston, MA USA) -

coming from using blackberries, storm and iphone user and now am using sprint Htc touch pro 2. first of all the screen on the phone is horrible comparing to the new blackberries and other phones ive used, Ive always purchased expensive phones and htc hero is terribly slow and it keeps freezing all the time, some time have to do a battery pull, htc sense its very beautiful and useful but the phone processor cant handle it. with the right hardware its a winner, htc is known for making operating system easier for the user,i like android alot i think androids kicks iphones ass because of the personalization it offers and android look more today then the iphone operating system . iphone as a bunch of icons on a black background its a damn shame because iphone doesnt deserve all the sucess it as compared to android and web OS. i get great service form sprint here in boston, and all the features sprint offers is great gps,tv,unlimited data,text and video for 69.99 is great. if the phone had a faster processor it would be a winner. gave the phone to my little pro because am 20 and if your like me like everything to be on point and fast than the htc hero is not for you.

only giving 2 stars because of htc sense makes android look grown.